The fix worked for firefox but Chrome still can't access the modem and I can't find the cert anywhere under Chrome. One option is to rent a modem from your ISP. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Motorola MB7420 16x4 Cable Modem; . Showing 1-10 of 14 answers. Comcast XFINITY MB8600 New software/GUI ? Sometimes they wont update your firmware at all. I accessed the Support section of Netgears website and was able to access the support page for my CM600 modem. Motorola Ultra Fast DOCSIS 3.1 Cable Modem, Model MB8600, plus 32x8 DOCSIS 3.0, Certified by Comcast XFINITY Paper instructions were in the box and also online. They are only for link aggregation. Switch to the new router, the MB8600, via Spectrum website and it works fine hardwired to the PC. I'm wondering if the xFinity person(s) whom you were speaking with were trying to work on their personal handle times and gave you a phony answer just to get you off the phone faster. It took a total about . It might be worth taking a few minutes to see if theres another ISP that can both provide you with internet and update your modem. With SNMP disabled, I wanted another route to be able to collect these metrics. In fact, updating your modem requires no action on your part at all. You want to make sure youre getting the best performance, features, and security to go with it. Compare. Compatible services: Xfinity, Cox, Spectrum (not gigabit), Charter, Time Warner, BrighthouseMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. The only setting that was completely absent was a Quality of Service mode to prioritize certain traffic. It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. I had forgotten about the in-line surge suppressor on the coax cable. Forum security processing considers them "personal information" and may prevent the event log from posting if these are present. Press question mark to learn the rest of the keyboard shortcuts. My Arris Sb8200 says " incompatible due to filters" What the hell does that mean???? Save Share. Now that Ive described how your modem should be upgraded, lets take a look at the downside. Powered by. Hi new member here can you please message me if you still have it, thank you. . And I'm not BUYING nothin or changing NOTHIN. Another thing to look for in a modem is DOCSIS technology. All was ok until modem firmware was upgraded. If you encounter this in Firefox, you can go to Firefox Options -> Privacy and Security (on the left) -> Certificates (Bottom) -> View Certificates button. After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.. Back View. It includes DOCSIS 3.1 Active Queue Management (AQM) which speeds page loads, gaming, and video conferencing. Many lower-end modems will not allow speeds this fast and will actually lessen your effective speed even if you are paying for gigabit internet. As a result, all ISPs dont update modems like they should. Description. Rumors were going for more than a year that at some point old modems will be excluded from support. MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. However, if you have the extra money, it cant hurt to go with the better model to account for your future needs. If you look at both their features, you'll find they are almost the same. Cox flat out said and it is also on their website - They do NOT provide firmware updates for user owned/3 rd party modems.. The MB8600 certificate isn't expired. If I hadnt changed my default password, Id be able to log in to my modem using password as my password. With that said, this isnt the case for everyone. Should I keep the modem or return to the deplorable Spectrum Hisense Technicolor modem? Rented modems from the ISP are usually modem and router combination devices, and they dont usually offer as many features as standalone modems and routers do. However, you may find that the money you spent renting your equipment could have easily been made up by purchasing a modem and then switching it out for a newer model when the network upgraded. On the next panel you'll need to connect your modem to a "live" coax cable. Most modems should have a similar IP address. I called Comcast Tech Support who said issue is with my router. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 3 months later, this is still a problem. If your endgame is Gigabit-speed Internet then you will have to upgrade to a DOCSIS 3.1 modem sooner or later. Luckily, this information is listed on your modem as well. it's still supported, just checked their website! Thisll all be invisible to you. My internet plan is with Comcast, so it looks like my modem firmware should be version V1.01.22. Is this why Xfinity kept telling me multiple times my Asus CM-16 was going to be limited to 373 Mbps, even though it clearly states 686 Mbps? For example, I have a Netgear CM600 modem. If your current ISP wont update your modem, maybe theres another one that will. The main difference is that this modem comes with a powerful wireless router built-in, which can be helpful if you dont already have your own gigabit router to use. This is a massive improvement over DOCSIS 3.0, which throttles your downstream at 100 Mbps. On top of that, you dont want your internet performance suffering because your ISP wont update your modem. One more important note: not all Gigabit services use a standard cable modem. For many households, an 84 modem with 343Mbps or 686Mbps will likely suffice. It also has a sleep mode that helps conserve energy. If thats the case, you can either look into getting a new ISP or buy a new modem. Thread starter randomName; Start date Feb 21, 2019; randomName Very Senior Member. The AC2350 router supports these speeds across a wide area of effect but the whole unit only supports gigabit Internet with select providers including Cox and Xfinity. The ARRIS SURFboard SB8200 is a DOCSIS 3.1 modem - the newest technology being offered by cable providers. Press question mark to learn the rest of the keyboard shortcuts. Look for the DWYM seal for products that are the best in the category. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. When you look at the price to rent a modem through your cable provider, you may first want to check out the purchase price for one. With Motorola extras including advanced surge and lightning protection, and a 2-year warranty, MB8600 is a superb choice for customers who want the ultimate in cable modem performance. Where you can find your modems current firmware version, How to determine what firmware version your modem should have, How it connects to your ISP to provide you with an internet connection, What the settings page looks like when you log in to your modems settings, The ISP youre using isnt a major provider, Your modem is old or an uncommon make and model. Motorola MB8600, 18.2.9 software. The cable modem generates a new certificate with the same issuer and serial number on restart. Click to reveal But buying a modem can be overwhelming if youve never shopped for one before. Hardware Version: V1. Not saying I believe them, but thats what they said. That was the goal. Without proper venting, you may find your modem locks up on a regular basis, forcing you to restart it. And while all of its features dont work with the current state of wireless service in the US, this is by the far the most future-proof option around. Don't get stuck paying for rental gear in the process. The Motorola MB8600 will work with any brand of WiFi router. It is no longer compatible with 1 gig or higher. A key factor of this modem is that it is approved for use by some of the major internet providers in the US. This is why buying a third party modem isn't always a great solution despite being cheaper in the long run. This doesnt mean you shouldnt pay attention to your modems firmware. This was exactly what I was looking for. The Arris SURFboard SBG8300 bears a lot of similarities to the Arris SB8200. Press question mark to learn the rest of the keyboard shortcuts. If your modems firmware isnt updated, it wont receive any performance or security updates that the modem manufacturer develops. As you can see, the firmware version installed on my modem is V1.01.22. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. As I mentioned, the default password for your modem can be found online, which means anyone with access to your network would be able to get to your modems settings. Otherwise, youll need to unplug and replug your modem in to restart it. By updating your modems firmware, youre improving both the security and performance of your modem. Modems are shipped with default IP addresses, and there are many resources online that list what those default addresses are. The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. The modem can theoretically pass through a max upstream of about 6 Gbps on its own. Log in to your modem with the username and password you created for it. Compatible services: Comcast Xfinity, CoxMax downstream: 3.2 GbpsMax upstream: 3.2 GbpsChannel bonding: 328Ethernet ports: 4. If you have a different provider, check with them before buying this router. Power OFF the modem for 30 seconds then back ON after you connect the PC to the modem. They have thousands of customers, and their customers all have different modems. This is data for the generally-technologically-inclined folks who check their modem status information on occasion, or at Comcast's request. All modem channels now look good, even #28 and #29. Owning your own modem typically saves $120 per year in cable modem rental charges. They may not have a budget for testing that other, larger ISPs have. As a reminder, my modem is a Netgear CM600 modem. I think they might be bad, but I know basically nothing about this. Enter the IP 192.168..1 into your browser and pressing enter. If you are searching for the best router in the market, but don't have a lot to spend, then the Motorola MR2600 AC2600 router is a great dual . When you restart your modem, it runs through multiple checks when it powers up. Your IP: If you have questions about your services, we're here to answer them. . I purchased an MB8600 a few months ago and it just degraded to less than 50% speed on my 1GB service. It's throwing a compatibility error because Xfinity believes any modem with only 1 gig ports isn't compatible with higher tiers when it isn't true at all. This can be especially true when your internet plan isnt with a large provider. This website is using a security service to protect itself from online attacks. The MB8600 is easy to set up, and if you are on a network like Comcast Xfinity, Cox, Mediacom Cable, or WOW!, will take little more than plugging it in to get it working. My MB8600 works fine, it didn't have the problem. Were well aware of this at this point. This has persisted through a number of modem reboots and Xfinity techs trying various things on their end. The biggest bummer about this is that every second ethernet port is only for bonded use, so the CM1200 functionally only has two ethernet ports. On the bottom of my modem theres a sticker that lists its IP address. Copyright 2023 Heavy, Inc. All rights reserved. COPYRIGHT THE E.W. Compatible ISPs include Xfinity, Cox, Spectrum, Charter, Time Warner, and Brighthouse. It was never valid in the first place. Heres a link to my signal levels: https://imgur.com/a/PHOB4qr. Ill use my modem as an example. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Sign In | Customer Service | Order Tracking. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This modem is well-ventilated and it has a prominent LED display for troubleshooting. Motorola mb8600. To update your router's firmware, type your router's IP address into your web browser and enter your login information. Note: Your computer must be connected to your . If, however, you have a Gigabit plan that uses fiber to the node (FTTN) or cable Internet, then you can provide your own DOCSIS 3.1 modem. They should be able to tell you if theyre working on the update or not. With max download and upload speeds of 2 Gbps each, the SB8200 can handle any Internet plan for years to come (save for experimental 5-gig and 10-gig plans). Press J to jump to the feed. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! Save my name, email, and website in this browser for the next time I comment. This doesn't match the stored override, so the browser absolutely refuses to trust it and cannot be easily overridden. This is still is enough to support the most demanding Internet tasks. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. My modems manufacturer is Netgear, so I did an internet search for Netgears website. Well take a look at each one so you have a good idea of what your options are. As a result, Ill show you another way of accessing this information in your modems settings. I had to warranty the same model for the same reason a year ago. Fiber to the premises (FTTP) services connect your home via an optical network terminal (ONT) rather than a traditional modem, so you will be stuck with whatever your ISP provides you. Click to enlarge. What if this wasnt the case? Try a different modem. We then create one easy-to-understand review. As a result, theres no further action at this point. But, again, most ISPs can only support 1 Gbps, so this is all only future-proofing. Browse our product & service portfolio to find the right solution for your team. When it comes to updating your modem, theres good news and bad news. When you receive a modem, the firmware will come preloaded on it. That is why I shelled out $190 for next gen modem right away to not buy twice. Firmware for your Motorola modem is generally applied by your Internet . It seems like a pretty easy process. . It also features fast activation for the most popular internet service providers. Modem and Router are both ~1mo old. Sometimes a cable will already be available. Use this firmware update, and Cox just pushed new firmware version 8600-18.2.9 for over a year so bonded a! Now that I know what the problem is, and that it's widespread, I'm not too concerned about it. Restarts of router between each change. And while both the modem and the router are powerful enough to handle the highest throughput available through cable Internet, its worth noting that the built-in router isnt quite as powerful as the modem. (function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[1]='FNAME';ftypes[1]='text';fnames[0]='EMAIL';ftypes[0]='email';}(jQuery));var $mcj = jQuery.noConflict(true); As an affiliate, I may receive compensation based on sales of products/services recommended on this website. A speedy 2.5GbE port enables faster, more reliable Internet for lag-free streaming, gaming, and more! Renting a modem will just about guarantee that itll receive firmware updates. For immediate assistance, check out the Xfinity Assistant. Unfortunately, it will be a while yet until any ISP adopts this new tech. The Fora platform includes forum software by XenForo. I just tapped add new modem and followed the instructions. If you want to wirelessly broadcast your high-speed signal through your home, you will also need a Gigabit-compatible router. Does it impact your ability to surf the internet? The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access. A model that is both a modem and a router will not only link you to the internet, but it can also link the computers and devices within your home to each other. Within this page, there was a header for firmware and software downloads. We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. The bottom line here is that you want your modem to get firmware updates when they become available. One problem with buying a modem versus renting one, however, is that technology is always changing. . The rep said thats not the case since its my own modem. The next step is to see what version of firmware is installed on your device. I just bought this modem at Target last year. Once paired with a Gigabit router, will allow you access to the fastest consumer Internet speeds around. Model MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY. It includes 1 open Ethernet GigE LAN port. In a rather extreme example of Netgears aggressive product release cycle, the company has actually already released two standalone gigabit modems before the technology has even had a chance to hit the majority of American homes. Now connect your modem as shown on the next panel. Ultra Fast DOCSIS 3.1 Cable Modem; . This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. Thats because the manufacturer builds your modem with the firmware embedded on a computer chip in the device. Suggestions please folks ? After that you will be able to go through the trusting again. No question is too small, but please be sure to read the rules and [posting guidelines](https://www.reddit.com/r/HomeNetworking/comments/3hvyg0/rhomenetworking_posting_guidelines_and_helpful/) before asking for help. The added expense of the DOCSIS 3.1 modems isnt worth it until youre on one of these new (and pricey) plansespecially since your ISP may roll out gigabit over fiber rather than cable. Its range is fairly solid and it has a mostly complete feature set. I'm now getting my gigabit down. Please contact the moderators of this subreddit if you have any questions or concerns. All you need to know as youre shopping is that the more Mbps, the faster download and upload speeds youll need. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. With a speed that allows up to 6Gbps, this modem is excellent for people who have gigabit internet from their internet service providers. Signal is toast. Despite this limitation, the CM1200 is still a high-performing modem and works fantastically for HD streaming, gaming, and file sharing. If you stream video from multiple devices at once, or someone in your household engages in activities like gaming or video editing, you may want to go for the latest and greatest. The signal at my home was garbage. If you have an Ethernet capable device available, what speeds do you get connected directly to the modem? ). Considering that you dont have a lot of options to replace an Xfinity voice modem to begin with, the CM1150V is definitely the best option for replacing your modem for a package with Comcast voice and gigabit Internet. As a security note, if you havent changed the default password for your modem to a custom password, you need to. The issue may not occur on Chrome or other browsers. If you havent noticed by now, its a very important part of your modem. TheNighthawk C7800 is Netgears first DOCSIS 3.1-compatible modem-router combo. The risk is too great from a security standpoint not to. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. I am not sure of the exact details . Once your modem has powered back up, check the firmware version again by following the procedure I previously outlined. Given the practical limitations of DOCSIS 3.1 modems, this device works just as well as the other units we tested, so once its sale price drops a bit further it will become the value purchase of the next generation. Received the Motorola DOCSIS 3.1 cable modem on-time from Amazon. So I have a Motorola MB8600 that keeps losing its connection to Comcast Xfinity internet. I just hope Comcast fixes this. This is the case even if you have a solid router (which you should) because a home network can only be as strong as its weakest link. Its performance is capped at 1 Gbps and it cannot support multi-gig plans. I use xfinity with my own Motorola MB8611 modem. ARRIS Surfboard SB8200 is a comparable model. Without ethernet bonding, it can still support gigabit speeds, which is as fast most comercially-available Internet services go currently. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. There are 3 additional Ethernet GigE LAN ports masked behind a label. chances are there will not be any cert listed in firefox, instead this will work, go to the browser's roaming profile directory %homepath%/appdata/roaming/Mozilla/Firefox/profiles/{profilename}, optionally you can rename or delete 'cert9.db' to reset firefox back to the default keys. First and foremost, your ISP needs to make sure that the internet connection between the ISP and the modem owner (you) still works properly after the update. Now just got another Motorola MB8600 firmware push to firmware version 8600-19.3.15 I think today January 12th . We have made changes to keep employees safe so response and call times may be longer than usual. The Motorola MB8600 cable modem I received in May of 2022 does not have four ethernet ports, only one. Its silly though, especially since most people dont even have equipment to use over gigabit speeds (or even lower if everything is WiFi). Comcast Xfinity, Xfinity X1, Cox and CableOne have all approved this modem for all the speed packages they offer. Thanks everyone for your input and help, I appreciate it. So how do you update your modems firmware? That is the exclusive reason why you would pay the extra amount for the CM1150V over the CM1200. Just figured out my modem is running 8611-19.2.20, which I think is the most recent versionmust be something else. No longer support or no longer compatible? In order to get to your modems settings, youll need to know your modems IP address. Can't handle the speeds that other routers can. Making sure your modems software is updated is very important. It is basically plug-and-play. I have an MB8600 on 8600-18.2.9 and am experiencing issues that this new firmware is reported to address. The Motorola MB7621 24 x 8 Cable Modem Modem offers 248 support, while other models offer 164 speeds. You arent responsible for updating your modem. Issue Resolved: so as a last resort, before calling Comcast again, I removed an inline surge suppressor from my coax cable. DOCSIS 3.1, 3.0, 2.0, and 1.1 support and Cable Labs certification ensure compatibility with services nationwide. Right when I log in to my modem, the firmware version is listed right on the home page. New firmware version 8600-19.3.11 is being pushed to the MB8600 in some markets. I just ran into this problem and found this thread. Connecting to a Coax Cable. As usual, the hardest part will be getting ahold of a representative to return your rented equipment. MB8600 supports ultrafast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher. Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. My router cant do more than a gig anyway. Anyone else having issues? The only problem I see is the error counts for the 429MHz channel, which frankly I'm not sure how to interpret. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). I didn't even know what model number I had. If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. I am a bot, and this action was performed automatically. While many modems stand vertically, others are built to set horizontally. Netgear finally appears to be ditching the edgy gamer gear look for their routers, instead focusing on making them compact and innocuous. MB8600 supports ultra fast DOCSIS 3.1: the only cable modem standard that can deliver internet speeds of 1 Gbps or higher: up to many gigabits per second. With a Gigabit router in your network, the MB8600 delivers flawless video streaming, gaming, and web browsing over wireless. Computer operating systems no longer updated. The modem address still shows the connection to my modem as HTTPS "unsecured.". https://www.xfinity.com/support/contact-us/, https://www.xfinity.com/support/articles/service-protection-plan, event log, if available (Be sure to remove or blot out any MAC addresses. Or is it just to access the web UI of the modem? I plugged/unplugged every coax cable between the pole and my router, had comcast reload my boot config, and moved back to my old modem and then to my new modem. DOCSIS 3.1 technology offers enhanced security features, reduced latency and faster downloads than fiber cable. My signal levels are linked in another comment on this post. uniqs 4634: Share Comcast increases internet speeds. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. Your ISP is. This time they are saying they need to call Motorola to update the firmware, and Motorola isnt open until tomorrow when Ill be at work and my wife is supposed to be working from home. I'm sorry to hear you've been having issues with your internet speeds. I'm asking if the tp-link router can support using 2 WAN ports with LAG to get downstream data rates above 1 Gbps. You can email the site owner to let them know you were blocked. Your MB8600 supports DOCSIS 3.1, the fastest cable modem service standard. It features some of the latest specifications and all that at a much lower price than . I got the same regarding an Arris SB8200. If the modem isnt running the latest version of firmware, itll get the updated firmware from your ISP and install it. This modem sports Active Queue Management (AQM), which significantly reduces Internet latency and further improves usability. Before the update is pushed to your modem over your internet connection, theres more to be done. To touch quickly on the routers specs, the C7800 has a dual-band AC3200 router that delivers speed in excess of 1 Gbps on both a 2.4 GHz and a 5 GHz band. This eliminates WiFi as a source of lag or internet latency for that one device, which is often useful for online gaming.

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