When you start a create a new report, simply click to start with a clean screen. :) I'd reconsider that time trigger. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). A mistake I have made many times as well! Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. 1 is checked that should not be checked. Remember you can only have one assignment rule per object and the instructions specify two routes. Did you perform any particular action to get the email available on the console ? Is knowledge.* On the lightning page layout? Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Leave a comment for the Trailhead Baby! Change the labels for Case and Product To Maintenance Request and Equipment respectively. Hello, I passed the first challenge but i still have a question. It still gives me the same error that it isn't found. Also, my email-to-case and email on demand are checked. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Skip Main Navigation. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Nice and informative blog! Does this match the requirements? You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I also got this error. Click on the category and note the "group unique name" - verify that it is Billing_Topics. You also get personal insight into the life of a Trailhead Baby! As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. You cannot customize its label or logo". Thanks! Anyone have any idea? Telecom Billing System2. Hi,Oh I got it! If you haven't taken the Onmi Channel module yet, now is a good time! (Email to rebecca@capstorm.com). privacy statement. Hi All,I am currently stuck at challenge 4. These are instructions on the types of rules you need to make. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Ensure you group report results correctly. No. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Thanks in advance. Still stuck? I think it must have taken some time to register that I updated the values or something?!?!? Thanks for your time! Tags Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. No idea what is missing. any ideas? If easier, feel free to email me some screenshots- rebecca@capstorm.com. In fact, you need to have better coding style to pass the challenges. The macro works without the email button being visible. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Sometimes it seems that the most frustrating problems have the simplest solutions. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. please verify. I wish I had a good answer for you! Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Below are tips and gotchas for each report / dashboard. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. to your account. Thanks!!! Make sure that the correct date range is selected. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Could you share a bit more details on what you have done for this step? This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. I just finished the superbadge. Challenge 4 Case Routing. The key word is "rename." I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. The solution? It has to be so simple. * Able to be used on a profile level? Ensure you set up the routing for Basic Cases properly." I have enabled the knowledge user check box in the user profile. I like your blog.Devops Online Training in HyderabadLearn Devops Online. At last count, there are 81 Salesforce Trailhead projects for developers. advanced apex specialist superbadge solution. I have the Milestones field in the page layout too. Wait 24 hours then re-create the process. I kept that particular module open one on screen while I walked through this step. If you did them recently, try not to leave it too long to attempt this superbadge. Take a break, grab a snack, and watch this video. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. We can't find a field called 'Question Long Text Area'. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Excellent statistics for your blog, thanks for taking the time to proportion with us. Thanks, Michal. Any clues as to what I might be missing? Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. My bet is that you missed one checkbox in the setup. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Sales at Lychee shadow "Can you please help me, what am I missing? I resolved the issue, by deleting the Billing profile and recreating it using. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. E.g. It's a picklist. Did you check the values? A support process is similar - different stages apply to each process. Note the filter. This worked for me. The free lemonade offer worked! Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I am stuck at Step 3 - Create service level and actions. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Prework and Notes. can you please suggest something? Gosh how frustrating! I dont see any check box under layout properties of Knowledge. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Thanks a lot because I asked SF support and got this answer which did not help me much. here is the complete guide for designers that will increase your knowledge. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. :), I am unable to solve this. I hope that you feel inspired. Think of this like a Sales Process. where you have opportunity stages associated with the process. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Very helpful, thanks for the information! Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. stuck in challenge 6 please help. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. {!Case.OwnerFirstName}, Ursa Major Solar. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. If yes, this was created in the wrong place. Use the search o. Hello! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. I was creating 'wrong queue' queue . nay help is much appreciated. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. You have to make the article "Linking SP-100 to SP-200" visible to everyone. I didn't change anything and retried the "Check Challenge" just now and it worked. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Thank you for your time and response. Even after setting up support proc and presence status. Does somebody have a thought? Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Did it help? I was able to work out a solution, I will outline it below. (The badge is all click, no code.) (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. I have named and renamed it (Over and over and over). I had problem with the chart, now everything is correct. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. hmmm This looks good. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Also when i click on Overflow Assignee no records found window pop up. Will you be able to guide me? I even tried to create a new playground and start over (that only made things wose). Ask Question Asked 2 years, 8 months ago. I have the same problem and my Entitlement Process is already active :(. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Keep up the good work. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. This error stumped me for a while as well. What other fields do you need to add? Thank you SO MUCH. We can't find the 'Customer Case Team' role. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. I'm whole again. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. I've been in this challenge for hours now. I had figured that out in order to build the macro. And I've included milestone tracker in the page layout. I have enabled the knowledge user check box in the user profile. You may want to jot down notes as you read the requirements. Please post some details of what you have. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Hope this solves it for you too. Something that helped was saving the report frequently. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I add wrong queue to Presence Statuses but I still have the same issue. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Do you have "Billing Topics" as a top data category with the 2 sub categories? @adityavarma chekuri try to name the support process only "Cloud Technical Team". I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Book Now. Ensure you group report results correctly. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Is there an "email template" in the "email template" object? Trailhead Baby, THANK YOU SO MUCH!. Ask Question Asked 2 years, 8 months ago. . I really learned a lot here. Any hlp? Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Ensure Agents have access to Knowledge when viewing a Case". A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Hello, Thanks for your feedback. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Sounds like an easy oops! Something a little odd- Have you added the chatter feed/publisher to the layout? I got it figured out. rebecca@capstorm.com. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. If you are short on time, start around the 20 minute mark. Have you set up the routing address? I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email.