If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Red Hot Chili Peppers Tickets. Yes No Contact Customer Support Regional Settings The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. where did nick turani go to college brian buffini net worth 2018 7.3 Additional Policies. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. But it is not just these sites where buyers need to be careful. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Make them aware of your experience and the complaint youve made. the particular seat or standing area your ticket is for, including the block of seats and row number. We will be looking closely at this evidence to ensure that the order has not been breached. How much does Viagogo pay per year? Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. How do I edit my listing? Location. Thanks. 2.4 Listing. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. Job Title. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . There must be a way, the payment was not accepted yet. You'll need to call your local bank to see if they cash out I bonds and their requirements for . Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Be the first to hear about special offers. By using our Site, You agree to accept this Agreement. 2.16 Season Cards. These steps apply to Personal accounts. Report. Phoenix Suns Tickets. If youre not offered a refund, you dont have to accept this situation. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. This rating has decreased by -15% over the last 12 months. What ticket resellers must do You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. What do the ticket split type options mean? You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 6.5 Tax Indemnity. 5.4 Making Adjustments. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) Before taking this step we advise that you take a look at our advice on writing a letter before action. 2.14 Substituted Seat Locations. In November, the firm was required to improve the information it gives to. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. As you could not provide the tickets for your sale 9799872, we have had to cancel this. 1.4 Modification. What are the viagogo Terms and Conditions? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. How do I delete my listing? Read more hen we pay for them, not a week before! Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Limerick, County Limerick 35 reviews; In April the Competition and Markets Authority (CMA) threatened it with legal action for. Sellers: once your tickets have sold, viagogo charges a service fee. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. The comments below have not been moderated. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. PREAMBLE Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Pay by PayPal, a free service to pay online without sharing your financial information. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. 2.9 a) Exception to Sellers Obligation to Confirm. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). That helps us fund This Is Money, and keep it free to use. To register, You must provide your real name, address, phone number, and email address. How do you find a good accountant? Get the transfer info. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. How can I change my bank details for my resale order? Why can't I see my order or sale in my account? To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. 1. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. M.B, via email. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. I entered the incorrect email when registering, how do I change it? Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . When listing seated tickets, all tickets in the same listing must be consecutive seats. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. @vrbavojtech. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. Click the more button to email us. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? If you can't make the rescheduled date, then you're entitled to a full refund. 7.2 Copyright. To open a dispute: 1.Log in to your PayPal account. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Can you help me find out what has happened here? Pay by PayPal, a free service to pay online without sharing your financial information. I can't see my Resale tickets available to buy on the website. How to spot a fake, fraudulent or scam website. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. I entered the incorrect email when registering, how do I change it? The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . Viagogo says it does this but takes no other steps to prevent the practice. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Why can't I sell my tickets through my Ticketmaster account? I want to return my goods, what are my rights? Crucially in your case, this means. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 2.13 Ticket Information. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. 2.6 Making an Offer. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Instead, write to them again: restate your claim, and the reasons for your complaint. We may investigate complaints and violations of our policies. Selling a type of mobile ticket and transferring it to the buyer. Sellers: once your tickets have sold, viagogo charges a service fee. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. . It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. This fee will be deducted from your payment. 1.2 Ticketing Exchange. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. You may find other users information to be offensive, harmful, inaccurate, or deceptive. You are viewing the PayPal Community Archives. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Can anyone help me? A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Don McLean Concert Tickets. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. 7.1 Ownership of Intellectual Property. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Jun-18-2021 11:52 AM. 2.9 Seller's Confirmation Obligation. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. So its not int he sellers interest to sell fakes or not actually have the ticket. Visit the Payment Methods section to update the details. Best Shopping Deals In the know quiz Subculture Tour 2023. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. 4.1 Double Posting and Removal of Tickets. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. If tickets are not consecutive, then the Seller must create a separate listing. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. The tickets were sold in October for 180, but so far I have not seen the money. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Hello has anyone had a successful outcome from viagogo through paypal. What is the viagogo complaint handling process? You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. How do I change the email address on my account? Fast forward a few years, and the details she entered were still saved on your account. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Viagogo should be the subject of a full criminal investigation.. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The tickets will be stored in one of these third-party sites. are safe places to buy tickets. 3.Click Dispute a Transaction. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. Additional information can be found in our FAQs and on the ticket details pages. Report. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. If you click on them we may earn a small commission. By browsing this website, you consent to the use of cookies. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You may only use the Services if You can legally enter into and form binding contracts. Super Bowl Ticket. This does not affect our editorial independence. 0. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. This does not prevent us from varying these terms without reference to them. I went back to Viagogo to ask for a refund. I got food poisoning while eating out, can I get my money back? 2.8 Pay & benefits. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'.

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