What a scam! If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. /Tx BMC o American Express Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. What can I do with an online Clipper account? You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Pay With Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. /Tx BMC Clipper is the all-in-one transit card for the Bay Area. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. H237402VH2P0P04341Qf& /Tx BMC H237402VH2P0P04341Qf& If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. endstream endobj 224 0 obj <>stream Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Registration is easy, and its free. Less than a cup of coffee. Your session is about to expire due to inactivity. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. f E\i\\ To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. The old website used to show added values, ready to be activated, but no longer does. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Email clipper@bayareametro.gov. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. If you ever lose your card, well replace it and restore your value for a $3 fee. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Unfortunately, the Clipper Card doesn't allow that. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream f 0.749023 g Clipper is a regional transit card that can be used on all transit in the Bay Area. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p The Go Pass is valid for thecalendar year: from January 1through December31. /Tx BMC You wrote about Clipper freezing accounts. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. For three bucks, just consider it a cheap souvenir. Your session is about to expire due to inactivity. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. One beep means you have tagged on, and two beeps mean you have tagged off. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Clipper's on your phone! 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream A: Many others are praying, as well. Yes, you can manage your account using the Clipper app and in your mobile wallet. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream You will get a check in the mail at the address you provide. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Skip the side navigation menu and go to the main content. E\\y\F@B.THH!*o* What do you recommend for getting this resolved? o Visa . 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. For details about how to apply for a refund, download theClipper Cancellation Form. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. If unsuccessful, your Clipper card may be defective or damaged. If you cannot tag your card successfully, try on another device. o Discover . Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Only registered Clipper cards are eligible for refunds. If you forget to tag on and/or off, you will be subject to citation. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Where to Use On 24 transit services and more. /Tx BMC You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. We contacted Clipper and were instructed to write letters to get the refund on two cards. Clipper is committed to protecting your privacy. Note that only cash value can be directly transferred. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper says it does not take funds away, even if. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. more. The Go and Smart Passesare non-transferable. But alas, no longer on bART as they now wont let you exit like they used to. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream You can add value, see what's on your card, and see recent transactions. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Phone. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. It is recommended that items of value be insured when selecting this option. https://www.clippercard.com/ClipperWeb/pay-with-phone. Only registered Clipper cards are eligible for refunds. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream EMC E\i\\ 2020, Metropolitan Transportation Commission. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? /Tx BMC ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. OK to stay in Oakland for visit to San Francisco? Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. This is one option for using up the funds on a paper ticket you own. I only pray theyre still there. You can have multiple adult cards associated with a single account. EMC Registering your card protects your card balance and allows you to set up an online account. EMC Someone else may be able to use it. EMC Choose to stay logged in or to log out. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about our privacy policy. The check may take 4-6 weeks. REFUNDS. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream f This option helps you avoid paying for postage and is the most secure option. EMC How many people do not know and never retrieve their funds? EMC Prior to that he was an assistant sports editor at the paper from 1984-1987. EMC According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. Riders have 2 options for getting a refund: endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.146 10.364 re However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Please contact Clipper Customer Service at 877.878.8883 to request a . Pay With Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. E\\y\F@B.DHR!"g/ Learn More All rights reserved. Each Smart Pass user only gets one replacement per calendar year. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. EMC If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen.

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