Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. This inquiry is no longer receiving submissions. List of Maintenance Contracts Projects in NSW - Cordell Connect projects State Australian Capital Territory Norther Territory Queensland South Australia Tasmania Victoria Western Australia Categories Retail Education Medical Entertainment Social Sports Residential Aged Care & Retired Developments Civil Engineering Military Commercial Premises The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. The timeframes for this non-urgent work can be up to 12 months for completion. The Housing Authority Procurement Principles aim to ensure best practice procedures in procurement and contract management. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> % In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Maintaining a large property portfolio is costly work. Department of Communities, Housing and Digital Economy What we do Housing and homelessness Community support Digital Arts Services for government News Housing Summit Communities Innovation Fund Preparing for disasters Communities 2032 Strategy Our plan to strengthen the fabric of Queensland's communities. You may be trying to access this site from a secured browser on the server. This is particularly important if there is likely to be further damage if the repair is not completed quickly. The list was initially established through a formal open tender process in 2010 ( DETP1028 ). Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Public housingNew South WalesManagement. Legislative Assembly. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). 1 0 obj Department of Education. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. Managed Sub-award agreements from cradle to grave. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. 3 0 obj Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. %PDF-1.5 Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. Melanie Hertel . Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). For copies of recently issued ministerial press releases of information on the election policies of any political party, as they relate to the department/agency or its portfolio area, please go directly to the website of the relevant political party. Information for Queensland public housing tenants. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. Department. You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Rights and responsibilities: community housing, Failure or breakdown of the gas, electricity or water supply to the premises, Failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering, Fault or damage that cause the premises to be unsafe or not secure. Department of Customer Service disclosure log, Department of Customer Service Agency Information Guide, Call for submissions Independent Review of SafeWork NSW, Terms of Reference Independent Review of SafeWork NSW, Benefits Realisation Management Framework, Multicultural policies and services program, Contact the Department of Customer Service, Department of Customer Service correspondence policy. Contract Award Notice ID. The caretaker period for the NSW Election commenced on 3 March 2023. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. endstream endobj startxref This submission has been developed in consultation with our . $5 billion. 4 If we accept the request, a tradesperson will contact you. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. This outlines the business processes for property maintenance, including repairs. Your rating will help us improve the website. 1,500 projects. In the interest of transparency, and for your convenience, below are dashboards of the most requested data. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. No records of contacts are available for this inquiry. 2.08 ha (5.14 acres) zoned RU4 This beautiful piece of land is a high, fully fenced square block that is flood free and boast two significant street frontages (147m and 124m) and is available for . We spend more than $1 million per day on repairing and maintaining homes. Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help. We work with local businesses and communities, and we . . The length of time it takes to contact you depends on the urgency of the work. DFFH - maintenance policy and practice NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. If you live in one of these properties, please refer any maintenance matters to the owners real estate agent, using the contact details we provided to you when you started your tenancy. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Don't miss out on this rare opportunity to secure this rare unique parcel of vacant rural land located in the peaceful suburb of Londonderry NSW. However, in many cases, community housing providers operate a priority system that allows them to distinguish between urgent and non-urgent repairs and to respond accordingly. 7061001. Services and support. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. Thats why we have compliance officers in the field every day checking the work of our contractors. This site is protected by reCAPTCHA and the Google We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible.

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