Before your pass expires, we may send you a letter inviting you to renew it manually. Alternatively you are able to renew your vouchers online. Age-related pass or vouchers. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. 4 Apply online. You can find your renewal code located in the box towards the bottom of your renewal letter. GCC understand there was a discount being offered for some local train travel. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. The cookie is used to store the user consent for the cookies in the category "Analytics". Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Blackpool: Can I use my disability-related with a companion bus pass in other parts of England? Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. You may be eligible for financial support. Customers will receive their new pass to the registered address at least1 week before their current pass expires. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. What are the 3 most important parts of a motherboard? Your browser does not allow scripting so some of the features of this page may not work. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. My new bus pass has been refused by the driver. N94. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. You do not need to renew an igo card. You can get an older person's bus pass when you reach State Pension age. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. Your pass will be automatically renewed if you have used it within the last 13 months. You have moved since your last bus pass was issued and not informed us. Have you moved? This cookie is set by GDPR Cookie Consent plugin. What do I do about my concessionary bus pass? This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. You should allow 6 weeks for your application to be processed. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. thurrock.gov.uk uses cookies to make the site simpler. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Your bus pass will be renewed automatically. Age-related passes will be valid for five years. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. Applicants whose pass was issued due to a disability will continue to be automatically renewed. How long will it take to get a bus pass following a renewal/application? five years Apply for a new age-related pass. Freedom Pass expiring: How and when to renew London travel permits. Necessary cookies are absolutely essential for the website to function properly. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. For assistance with new applications: (Click the arrows below to reveal the answers). The cookie is used to store the user consent for the cookies in the category "Other. If your pass has been stolen, you should call 0345 200 0388 to replace it. Forgotten your Username? You must let us know if you have changed address over the last 2years and your bus pass is about to run out. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Higgins, Telford & Wrekin Councils Customer Services Manager, said. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. What should I do? Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. Can I use my bus pass on Park and Ride Services and Airport Transport Services? March 2023 renewals. Renewing, updating or cancelling a bus pass. Call us on 0345 200 0388 for an application form or for assistance completing one. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. What should I do? Will receive a renewal form, as evidence is required to obtain a new pass. You will need to pay 10 to replace this pass. Continuing eligibility for a pass issued due to a . pensioners. Analytical cookies are used to understand how visitors interact with the website. If you have not received this letter, call us straightaway on 01452 426265. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. Can I use my OAP bus pass on trains? You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Older person's bus pass renewal. current pass expires so pass holders dont need to do anything, just wait for a If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. These cookies will be stored in your browser only with your consent. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. Do not include common words or names. Auto-renewal for an older person's bus pass. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. The pass is valid for the journey being undertaken, for example at the right time of day. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Can I use my English senior citizen bus pass in Scotland? Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. Currently this is at age of 66. You may need to provide proof of your new address. You can make updates to the following details before your bus pass renews: your appearance. How do I renew my bus pass in Northumberland? Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. Completed renewal forms will be processed and new vouchers issued approx. Our free email alerts will help keep you up to date with the things that matter to you. 3 Post office. This cookie is set by GDPR Cookie Consent plugin. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Your new pass will be valid for 2years. 5 How long does it take to renew an older persons pass? Can I use my bus pass on National Express Services? How does violence against the family pet affect the family? The list of these services is on the GCC web site, under Transport. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. Find out more about an igo card. The county council will not reimburse you for any charges levied by medical specialists or advocates. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Read and contribute to the 20 readers' comments . It costs 10 for a new card. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. This website uses cookies to improve your experience while you navigate through the website. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. Blackburn with Darwen: You do not need to reapply for your bus pass. The cookie is used to store the user consent for the cookies in the category "Performance". This might be a letter confirming your eligibility and asking if you wish to renew. No. This form can be completed and returned in the envelope provided with your form. We also use third-party cookies that help us analyze and understand how you use this website. You can start using your new pass immediately, just like you would with a new debit or credit card. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. How did the American colonies actually win the war and gain their Independence from Britain? Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. 1 week before current vouchers expire. For Seniors, pricing is as follows: One-way fare: $1.00. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Our How long will my new bus pass be valid for? Other Scottish passes arent accepted on the trams. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. All young disabled pass holders must provide a new photo if they wish to renew. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. Copyright 2023 Wisdom-Advices | All rights reserved. In the unlikely event that your pass does not arrive, you should call 01452 426265. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Changes to personal details If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. *A. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Can I use my pass on Trains? However, you may not be allowed to use your bus pass on night buses i.e. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. I have not had an automatic renewal what do I do? My age-related pass has now expired but I have not received a new one. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. The way of applying may be different to the way you applied in Gloucestershire. If it has already expired, please call 0345 678 9088 to arrange a renewal. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. This can be your email address or set to something memorable for you. The form will ask for a new passport-sized photo, which will be printed on their new card. Can I use my pass on Trains? Application forms for the 'English National Concessionary Travel Scheme . Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. How much longer should the Sun remain in its stable phase? Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). As a general rule, it is usually cheaper to call during the evenings and weekends. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. If you do not receive your new pass please contact our information line on 0345 600 0659. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. You also have the option to opt-out of these cookies. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. There is no need to contact us until we get in touch with you. This The new pass is free. All rights reserved. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . The cards offer older and disabled people free travel in the capital You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. If you send us different evidence, your pass may be delayed or refused. Find out which bus company you wish to comment about on our bus operator contacts page. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I have moved out of Gloucestershire. What is the cause of the card not working? If you have not received your renewal form, please contact our information line on 0345 600 0659. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. The day and date you experienced difficulties. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. Calls from mobiles are likely to be considerably higher than those from landlines. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. http://www.nowcard.org/nowcardfaq.asp#FAQ23. These are mostly people who have held a bus pass since at least 2008 and will now be . Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. This cookie is set by GDPR Cookie Consent plugin. For those people needing to apply for their renewal this too can now be done byApplying online. Using your card. Renewing an older persons bus pass. This cookie is set by GDPR Cookie Consent plugin. No, your bus pass cannot be used on National Express services. This can be done online or at a participating library. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. You should have received all the information you need by now. English bus passes are not accepted in Scotland and vice versa. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. How long does it take to renew an older persons pass? You can apply for your renewal bus pass online. Daily fare: $2.00. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. In London, you can use your card on buses but not on the Underground Train services. If you've had a concessionary bus pass for the last five years, you might . National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. You can apply for your renewal bus pass online. If you email us please confirm your date of birth and current address in the email so we can fully check our records. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. Bus Please provide them with as much detail as possible about the journey you wished to make.

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