In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Find contact information and answers to frequently asked questions here. In the meantime, you can always log into your Patient Portal using a web browser to check this information. We are required by law to maintain the privacy and security of your protected health information. Example: A doctor treating you for an injury asks another doctor about your overall health condition. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. *Please note that this feature will not be available until after December 2022*. Select your provider, office location, and your preferred time of day and days of week. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. trouble logging in, password assistance, access to family members information etc.) You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. If you don't agree, don't use the Patient Portal. Statement Code is incorrect. You understand that Patient Portal provides you with online access to some clinical information about you. powered by. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. What do I do? You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. We were unable to save your data. Select the patient statement you would like to view. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Current technology that balances capability with delight. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. You can find the feedback form under the Profile screen. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. We will provide a copy or a summary of your health information, usually within 30 days of your request. The Patient Portal does not support your current browser and will prevent you from using the full site. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). A link to reset your Patient Portal password has been sent to. trouble logging in, password assistance, access to family members information etc.) Deliver quality care more easily with support that lets you focus on your patients. powered by. This is because all messages that you send and receive in the Patient Portal are part of your medical record. How do I know which of my family members data is being shown in the athenaPatient app? Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. We will provide a copy or a summary of your health information, usually within 30 days of your request. Please. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. What if I dont remember my Patient Portal email? It is your responsibility to login to your Patient Portal account and read the messages promptly. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. You will be notified if your Patient Portal service is discontinued. Ask us how to do this. We will say "yes" to all reasonable requests. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. What should I do when I get the following error, We encountered a problem loading your data. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Toggle this switch to turn biometric authentication on or off. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Click on the back arrow to return to the Patient Portal. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. However, we are working on adding more features to the app soon. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Follow the prompts and check in to your appointment. This will bring up a detailed view of the results. Why can't I delete my sent and archived messages? Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). for more information about an FDA recall. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. This feedback form is a one-way communication system. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Innovating healthcare. Here you will see an option under Our Resources titled Feedback. Once there, you will see an option labeled Linked Portal Accounts. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Click the desired message in your inbox to read the message. The production team will review submissions but will not be contacting patients to follow up at this time. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. What is the feedback form, and how do I use it? To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. I'm . How do I manage my saved credit and debit cards? We are allowed or required to share your information in other ways . Select an available appointment from the calendar. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. Please click OK to continue your session. Please try again in a few moments.? Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. For iOS devices: athenaPatient requires OS versions 15.x or above. You can ask us not to use or share certain health information for treatment, payment, or our operations. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Select the patient statement you would like to view. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. From there, you will see an option labeled Linked Portal Accounts. usually in ways that contribute to the public good, such as public health and research. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. If the issue persists, please report it by clicking Profile in the bottom navigation bar. Here you will see an option under Our Resources titled Feedback. Select an available appointment from the calendar. For the best experience when using our site, please update to the latest version. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. If you don't agree, don't use the Patient Portal. If youve set up text messaging as your security option, the following message will appear: 2. Collect more of what youre owed faster with services that support billing efficiency. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You agree not to use Patient Portal to post or send or post any illicit or offensive material. For questions on those practices, please consult your healthcare provider/institution. We can use your health information and share it with other professionals who are treating you. It is not intended to provide medical advice. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. Just find your QuickPay Code on your billing statement and you're ready to go. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Registered Patients; Doctors etc. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. We are required by law to maintain the privacy and security of your protected health information. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Patient Portal is a communication service offered as a convenience to our patients. Why doesn't anything happen when I click "View Detail" or "View Receipt?". You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. We can use and share your health information to bill and get payment from health plans or other entities. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. For your safety and security, your session is about to be logged off due to inactivity. Cookies are used for system performance functionality. For Android devices: athenaPatient requires OS versions 10.x or above. Seamlessly manage populations of any size across multiple EHRs. Improve your quality program performance with expert, end-to-end support. These messages may contain information important to your health and medical care. We typically use or share your health information in the following ways. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. A link to reset your Patient Portal password has been sent to. We plan to offer athenaPatient to all athenahealth customers and their patients soon. Why is the athenaPatient app only available to patients of specific customers right now? By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. If you need to speak with the office sooner, please call the office directly. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. This can occur when the data systems are undergoing maintenance. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. To see these views, navigate to your Inbox by clicking the . Example: A doctor treating you for an injury asks another doctor about your overall health condition. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. To do so: Adobe Acrobat is required to view and print forms on the portal. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. To do this, you must create a password for your account by clicking the. that you are authorized to address the patient's billing matters. See how we work together to solve healthcares biggest challenges. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. We may say "no" to your request, but we'll tell you why in writing within 60 days. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. How do I schedule an appointment through athenaPatient? We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. . For your safety and security, your session is about to be logged off due to inactivity. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. We secure your personal information from unauthorized access, use or disclosure. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. You are using an outdated browser that is not supported on the Patient Portal. Select the payment you would like to view. Follow these instructions to reset your password. It is your responsibility to login to your Patient Portal account and read the messages promptly. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. We secure your personal information from unauthorized access, use or disclosure. You will see a toggle switch under Security titled Face or Fingerprint. Please try again later. . This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. How do I manage my saved credit and debit cards? See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We will make sure the person has this authority and can act for you before we take any action. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Indicate your contact preferences for different types of notifications. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We only get paid when you do, so you know your success is our top priority. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Answers to FAQ about our products and pricing. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We may contact you for fundraising efforts, but you can tell us not to contact you again. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team.

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