My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. 715-822-2415 In principle, the mowers (I have two) and saws are brilliant in design and initial performance, but the quality of assembly is poor, and the service support might as well not exist. Step #4: Clean The Fuel Bowl and Nut. 3+ day shipping. 866-206-2707 EGO Power Plus 21-inch Mower Repair MI-Tinker 706 subscribers 50K views 2 years ago First I want to say I absolutely LOVE this EGO 56V Cordless Self-Propelled Mower Model LM2100SP. The concept for the equipment is great but poorly executed for real world application. 24. Very reasonable and even more so that he comes to you. Or give a traveler a detailed view of an unfamiliar train station. Find Local Service Center. Somebody in the warehouse has to create a shiping label." Find Local Service Center. . Valley Medical Center ESA Service Center at O'Connor Hospital. They are very poorly designed, I have had many two stage snow blower gearbox failures and all types of ego equipment have experienced electrical failure. Find Help Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. 9:00am to 5:00pm EST (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). Sign up to hear about new Commercial Series tools and innovations. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage I've also had problems with EGO. EGO Power+ is the next generation of cordless outdoor power tools. BBB Business Profiles may not be reproduced for sales or promotional purposes. I used with ease the Whipper Snipper and Edger on front and back areas using about quarter of power on BA1400 Battery, then after mowing (Scott Bonnar Barrel), I decided to trim hedges again with ease due to power and sharp cutters, using just over another quarter.Highly Recommend.David. Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. It was great until the battery failed and because it was under warranty, I contacted them. Find Local Service Center It had a hard time pushing through really dense grass when it was at its end of life and would shut off all the time. Really surprised to read such bad reviews. They had me try a number of things to see if the problem was the battery or the charger, turned out to be the battery. BEST-IN-CLASS PROFESSIONAL POWER. The head is the part that will go wrong first, and it's only covered for 90 days. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 815-539-6954 This Ego Power Plus mower's touch-drive technology makes it easy to operate without exerting a lot of force. For the cost of this service, we will open your battery pack, replace all cells, test, and reassemble. Give your drivers seamless experiences by integrating turn-by-turn navigation powered by Google Maps right into your app. Repair Center - Google Store Get your Pixel repaired Tell us which Pixel you have and what's wrong with it so we can tell you about your repair options. 877-346-4814. Find Local Service Center Find Local Service Center Find an HP authorized service center near you. 3+ day shipping. Scale confidently, backed by our infrastructure. 1-866-902-9690 +$9.99 shipping. With more data and better control, you can optimize resources and routes, decreasing idle time for your drivers, improving wait times for your customers, and creating efficiencies for your business. My Account; My Tools; Orders; Community; Customer Service; Logout; My Account . Please call before visiting a service center. You will get factory sharp steel blades in the mower. (800) 411-0150 Twice, they have made an order but failed to complete it. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. Asked me if those are the "green ones"? for authorized purposes. Get helpful tips and buying advice from our experts.\"}]}],\"USP\":[{\"URL\":\"stories\\\/478-How-To-Get-Free-Shipping-On-Mowers.html\",\"className\":\"icon-nav-usp-shipping\",\"displayText\":\"Free Shipping\"},{\"URL\":\"stories\\\/770-Top-Rated-and-Best-Selling-Mowers.html\",\"className\":\"icon-nav-usp-knowledge\",\"displayText\":\"Expert Recommendations\"},{\"URL\":\"stories\\\/1258-How-to-Finance-Mowers-Direct-Purchases.html\",\"className\":\"icon-nav-usp-financing\",\"displayText\":\"Financing\"},{\"URL\":\"stories\\\/2003-New-Customer-Referral-Program.html\",\"className\":null,\"displayText\":\"\"}]}","siteLinkJSON":"{\"Resources\":{\"How to Library\":{\"href\":\"how-to-library.php\",\"title\":\"Mowers Direct How-To Library\"},\"Product Reviews\":{\"href\":\"reviews.php\",\"title\":\"Customer Reviews on Mowers Direct Products\"},\"Recommendations\":{\"href\":\"stories\\\/770-Top-Rated-and-Best-Selling-Mowers.html\",\"title\":\"Product Recommendations\"},\"Weekly Specials\":{\"href\":\"lawn\\\/lawn-mowers-on-sale.html\",\"title\":\"Weekly Mowers Direct Specials\"},\"Manuals\":{\"href\":\"stories\\\/400-Lawn-Equipment-Owners-Manuals.html\",\"title\":\"Manual Lookup\"},\"Service Centers\":{\"href\":\"stories\\\/413-Lawn-Mower-Service-Centers.html\",\"title\":\"Service Centers\"},\"Technical Support\":{\"href\":\"stories\\\/424-Lawn-Equipment-Technical-Support-Resources.html\",\"title\":\"Technical Support\"}},\"Account\":{\"My Account\":{\"href\":\"account.php\",\"title\":\"Login to My Account\"},\"Email Preferences\":{\"href\":\"https:\\\/\\\/www.powerequipmentdirect.com\\\/newsletter_removal.php\",\"title\":\"Email Preferences\"},\"Manufacturer Login\":{\"href\":\"https:\\\/\\\/www.powerequipmentdirect.com\\\/partnerships\\\/login.php\",\"title\":\"Manufacturer Login\"}},\"Customer Service\":{\"Help Center\":{\"href\":\"contact_us.php\",\"title\":\"Help Center\"},\"Return Policy\":{\"href\":\"returns.php\",\"title\":\"Return Policy\"},\"Shipping Policy\":{\"href\":\"stories\\\/478-How-To-Get-Free-Shipping-On-Mowers.html\",\"title\":\"Shipping Policy\"},\"Product Recalls\":{\"href\":\"stories\\\/1294-Product-Recalls-for-Lawn-Mowers.html\",\"title\":\"Product Recalls\"},\"Track Order\":{\"href\":\"ordertracking.php\",\"title\":\"Order Tracking\"},\"Accessibility\":{\"href\":\"stories\\\/1780-Our-Commitment-to-Accessibility.html\",\"title\":\"Accessibility\"},\"Do Not Sell or, How to Find a Lawn Equipment Service Center, contact the manufacturers technical support line. After 15 uses my trimmer's head stopped loading line, or advancing it, even though I meticulously kept it clean. Consumer gas equiptment is becoming less repair freindly as well tho. Click here 1-855-EGO-5656 (1-855-346-5656) for support. 7834 W 11th St. Tracy, CA 95304. Create an account to follow your favorite communities and start taking part in conversations. Zero follow through or contact afterwards. (800) 387-6018 EGO has great reviews online, but I suspect the rating is on "initial quality". Self-Propelled 2-Stage Snow Blower With Peak Power. Look for a picture of a phone on the box (see this video for details: https://www.youtube.com/watch?v=JtLkT5X4MQw ) Five months into it my edger stopped working (no power, dead as a doorknob). $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Find Local Service Center I am on my 8th phone call (each with a huge wait) with a rep to replace , Talk with other EGO owners, find answers, and share your tips. When drivers are able to stay in your app as they navigate to a destination, you can send them alerts and notifications, add trips on the fly, and get a better overall look at their navigation behavior. 1-800-223-5168 International Association of Better Business Bureaus. 9.00am to 5:00pm (Monday to Friday) Dealer Inquiries The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). Find Local Service Center Find My Store. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. EGO attempted to set them up as a service site while I'm standing there. Find Local Service Center. Ego Battery is Not Correctly Installed , See Also: Phone Number Preview / Show details, Find manuals and safety sheets for EGO cordless garden tools, including lawn mowers , hedge trimmers, chainsaws and our multi-tool. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. What would you like to do? Their service is that terrible. What would you like to do? 920-756-4688 There is no way to get a timeline of any kind. I have gone the entire summer without the lawnmower. Also I have experienced time and time again new units failed right out of the box. The equipment is equipped with high quality build materials. 800-950-4458 Find Local Service Center They promised to send me a replacement battery in 2020 and it got lost in the mail. They will simply refer you to the manufacturer for technical support or to a local service center, like taking your car to the dealer for warranty work. A new head is $45, which is 20% of the retail on the whole thing. This is unfortunate. They have a longer , There are several reasons why your lawn mower might not start regarding insufficient power. Welcome to RYOBI's Service Center locator, we're happy to assist you. Select product category from the above options. Unauthorized modification of any information stored The ego is lightweight and quiet yes, but that's where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. (800) 828-5500 Need to constantly disconnect/connect the batteries when using as the tools stop.Hedge trimmer stop after around 1 hour total use.I have blower, hedge trimmer, chainsaw and grass trimmer.Absolute waste of over $1000. Don't wait any longer. This web Has to be a repair center, which is apparently not all of them. With over 25 million updates from over 1,000 sources every day, Google maps have the up-to-date information the users need, right when they need it. $16.99. All rights reserved. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. See reviews, photos, directions, phone numbers and more for the best Lawn Mowers-Sharpening & Repairing in Hayward, CA. Batteries are garbage. Find the best contact information: Ego Lawn Mower Service Centers. The EGO push mower is one of the best out there, and its also one of the least expensive too. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. JavaScript seems to be disabled in your browser. EGO sent me to a warranty repair facility in Orlando (1 hour from my home). Online help is always available from our community of EGO users. Send your BA5600T battery pack to us for repair today! Find an E-Z-GO golf cart dealer near you. Use them for routine maintenance (i.e. (888) 277-6960 I am starting to suspect they have their own definition of "escalate" that differs from an accepted definition. 1. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). The store will not work correctly in the case when cookies are disabled. I should have realized then, this was not going to go as planned. They say you have a warranty then give you the run around two supervisors at that! 218-943-6290 If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. 23. I've had to replace two batteries though (both under warranty) so I wouldn't say they're a perfect company by any means. nothing but an expensive boat anchor with no usable warranty. Warranty should not be the end of life of a tool. Register your product, access your account, learn how to contact us, get warranty info, find SKIL manuals and parts, or request service for your SKIL tools. The echo repair center locations can help with all your needs. We recommend it's best to contact them in advance to confirm . 844-927-3629, Lawn Equipment Technical Support Resources, How to Get Parts for Your Lawn and Garden Equipment. 903-681-7332 The initial cost is cheaper but if you factor in the cost of extra batteries, the price point is close to the same as a gas trimmer. This will affect both push mowers and Ego zero turns. 2023 Trustpilot, Inc. All rights reserved. (800) 448-9282 Especially with EGO customer service not being of any help even if it's past warranty. I am at a point where if I don't get any progress immediately, that I will have our attorney get involved. Sign up to hear about new Commercial Series tools and innovations. Find Local Service Center Our first step was to contact Ego customer service. And because Google Maps reroutes based on real-time traffic, drivers can complete trips faster and get more rides in. Repairs seem impossible: the selling companies don't have the ability, can't get the parts, and EGO itself is almost impossible to contact. I tried another battery, still a no-go. (800) 323-9355 Please ensure your tools are registered. (888) 407-7626 800-864-1649 Step #2: Cool The Engine and Remove Air Filter Cover. The "deal" part of getting it cheap is these type of risks right here and something that should be factored into what is purchased used vs. new. I then try to open a new account to log init won't let me as I already have an account associated with my e-mail. Claim your profile to access Trustpilots free business tools and connect with customers. Is it worth it to repair a lawn mower? Although i will say i have a battery powered blower and trimmer which i love because i dont use them often. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? Lawn Mowers-Sharpening & Repairing Sharpening Service Tools. You can start by looking at comments and photos shared by locals to make a more informed decision. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Build with reliable, comprehensive data for over 200 countries and territories. Empower your customers with accurate, up-to-date information. All still working fine, more than enough power, never had any issues with maintenance. The repair/service/parts business for many companies is more profitable than the initial new equipment sales side. 3 times still waitingfor the log in to go through. (800) 633-1501 This company is truly a joke save your money, energy and time ! EGO lawn mower battery charges in 30 minutes. STIHL doubles the warranty if you are a residential user, register the unit at the time of sale with the store (use the touchscreen if they have one), and buy some motomix or STIHL two-cycle oil. Find Local Service Center Drivers can rely on the Google Maps experience theyre used to, including intuitive turn-by-turn navigation, route overviews, lane level guidance, and voice support. Time to go back and do some homework. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. (800) 633-1501 (717) 569-3359 Click here to check your account. I purchased the EGO self-propelled Mower. (800) 854-2315 Find Local Service Center our company. It's almost always "greener" to keep something around a long time rather than buy a new one every two years even if it is old inefficient technology. The echo repair center locations can help with all your needs. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. Hopefully you can find a way to repair it. What would you like to do? Count on accurate, real-time location information. For the best experience on our site, be sure to turn on Javascript in your browser. As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. Find Local Service Center Anyone can write a Trustpilot review. Plumbar Oakland provides an ego electric lawn mowers buying guide, and the information is totally objective and authentic. Over the past 2 years I have intermittently called and emailed, but now they are denying my request to fulfill their previous commitment, and they lie about my prior attempts to contact them. For the second time, an EGO CS1600E chainsaw has failed within a year of purchase, despite fully charged battery. USDA Service Centers are designed to be a single location where customers can access the services provided by Instead of having to switch back and forth between apps, drivers efficiently control their queue and see passenger info all in one place, making it easier to manage rides and get to where theyre going. Share Ideas I finally found one HD the next county over that is one and said theyd evaluate it, but they need to ship it to Phoenix to do so. My point is, that if these companies were truly trying to be "green", they would create easily serviceable products and available replacement parts. This service is provided by the USDA-Office Information Profile System. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. 1-800-223-5168. Home. For the best experience on our site, be sure to turn on Javascript in your browser. 3. My house came with a washer and dryer that were out of warranty; I expect to be able to get parts and service them for years to come, and I have. (866) 788-7394 This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Find Local Service Center ( Mobile device, Home Appliance etc.) Find Local Service Center. Access the headquarters listing for Chervon, Kelly Hammink, Customer Service Specialist. Find Local Service Center Find Local Service Center 217-735-1590 Find out how we combat fake reviews. Has anyone successfully ordered replacement parts for an EGO tool? I also raised an online ticket but did not hear back. this system constitutes consent to such monitoring and auditing. LM2130SP thought this was a great machine until I had to "change the blade" to use the bag??? Get started Not sure what's wrong?. These issues have been occurring since the start of ego and I have yet to see improvement. Bought a two stage snow blower which broke. Be the first to know about new products and innovations. Ugh; better than nothing I guess. Best Lawn Mower Repairs Near Me - March 2023: Find Nearby Lawn Mower Repairs Reviews - Yelp Near Me Lawn Mower Repairs Most Recent Reviews Paul's Mobile Mower Service 1 Farm Equipment Repair Marc Z. said "I could not be more pleased. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. However, we contacted Lowes on Friday March 3rd and were told by them it is not there. Information provided by various external sources. They say you have a warranty then give you the run around two supervisors at that! They were a bit pricey retail ($5-600) so I thought I'd save by getting one second hand, an EGO LM2000, for about half that price. Account Center. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. These machines require better electrical components as well as a shear pin for the two stage blower impellers to allow for inevitable small impacts of hardened snow or small pieces of ice. The initial cost is cheaper but if you factor in the cost of extra batteries, the price point is close to the same as a gas trimmer. (877) 986-7783 The wonderful world is all around you, waiting for you to discover. Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about Step #1: Check The Mower Carburetor Before Cleaning. Departments Accessories LM2130 Ego Power+ 21 Inch Select Cut Lawn Mower , See Also: Accessories Preview / Show details, I have reached out repeatedly to their customer service number (1-855-346-5656) but have not received a call back from customer service. Stihl warranty is 90 days for commercial use and 1 year for home and only applies to the original owner--if this mower had a Stihl badge on it you'd still be in the same boat. 715-822-2415 How did we create this buying guide? Find a new blade, spring, washer, or other part for your EGO tool. The ego is lightweight and quiet yes, but thats where the pros stop and you run into all the pitfalls of having to use batteries they die too quickly, overheat and to me feel underpowered. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Improve your operations by interacting with drivers in real time. Contact a location near you for products or services. 800-864-1649 For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Find Local Service Center Find Local Service Center We'd love to hear all the details. Cases, connectors, and circuit boards are re-used and are not replaced or serviced. Not even a timeline for someone to get back to me. 1-877-466-5225 RD. EGO acknowledged the warranttee for me, and referrred/authorized me to a repair place by email. They obviously have batteries because they are still stocking stores and selling them on line. Find Local Service Center BBB Business Profiles generally cover a three-year reporting period. Paul is honest, knowledgeable, and friendly. 800-348-5004 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. CLOSED NOW. Customer Support Call Us For all customer service requests, please call: 1-855-EGO-5656 (1-855-346-5656). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. To say I am beyond frustrated with Ego is an understatement. I did the Greenworx battery mower and really liked it. Arrived and the service tech said they don't work on any electric mowers (even the one brand they sell). The EGO LM2142SP measures 61.61 x 22.92 x 46.46 inches and has a total weight of approximately 89.8 lbs. We see that youre on the North America site but appear to be outside the U.S. and Canada. BBB Business Profiles are subject to change at any time. 361-444-3396 Ego Work Glove Large. Please check your "promotions" folder if you do not see an email from us in your inbox. Bring the real world to your users with customized maps and street view imagery.