By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Mobile costs may vary. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news In the latest release we've fixed some bugs to improve your experience using the BT Business app. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. WhatsApp us, The quickest and easiest way to contact us. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Search The Phone Book from BT to find contact details of businesses across the UK. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. When you have a broadband connection, you share your bandwidth with others. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. WhatsApp us, The quickest and easiest way to contact us. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Visit our online customer service help and support areas We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. View bills, set up and manage devices, check service status, speed and much more. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. the new account(s) in My Permissions.Go to My permissions. Sometimes we can identify and fix a fault at the same time. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Its quick, easy and available 24/7. Weve got your order request and will be in touch soon to complete your order. Available 24/7. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. The developer provided this information and may update it over time. Contact BT Business. Representative Office. Search The Phone Book from BT to find contact details of businesses across the UK. Discover solutions that are built for your business, whatever you do. If it's for your home account visit BT for the home. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. How does BTnet work with cloud applications? So you get the same service, and it could save you time too. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. When people connect, there's no limit to the good they can do. Download it now to be totally on top of things: View, pay, and download your bills. Log in to report a fault and youll go straight to the correct place to fix problems. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Phone line not working properly? This will involve a complete review of your complaint to make sure nothing has been missed. Safety starts with understanding how developers collect and share your data. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Mobile costs may vary. A business leased line, on the other hand, is a dedicated line just for you. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. Get a 200Mbps leased line for 299/month (ex VAT). Make sure you're always connected with mobile, broadband, phone systems and more. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. BT Business broadband, phone line, email or Cloud Voice services not working properly? This is just a tiny fraction of the information contained on BT Business' contact page! Mobile costs may vary. Otherwise, please make sure you've got a business reference and try again. Search The Phone Book from BT to find contact details of businesses across the UK. Create an account Are you an EE Mobile customer? Tavis House London WC1H 9NA | 020 7820 6770 . By continuing to browse, you accept the use of cookies. Help and support; Contact BT; Back. You need your billing account number. I understand that any big company has large numbers of employees. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Get TalkTalk today for fast and cheap fibre broadband. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. track your order. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. This means no annoying lag or delays. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. If you're on your computer, you can download WhatsApp for Desktop. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 BT business solutions Work faster, smarter, safer, and stay connected with your world. That means you get fast, reliable speeds. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Our SME solutions are for you. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You can also find the BT opening hours so you dont call when the lines are closed. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Rest assured that your call is really important . If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Complete account control at your fingertips. Discover solutions that are built for your business, whatever you do. The BT phone number and IVR options are available in the table below. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Contact BT . Mobile costs may vary. The solutions we sell are integral to modern life. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Its really that simple to contact BT Broadband by SMS. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Sounds good doesnt it? Lessons BT Business Teach Us Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Want to write to us? Maybe there's a problem with your order. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Suitable for smaller businesses who need more than what broadband can offer. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Every single time. Starts with two letters followed by six or seven alphanumeric. Its consistent, reliable connectivity for your business. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Search The Phone Book from BT to find contact details of businesses across the UK. However, a well-designed system should route a customer to the right person. Dont miss our hassle-free ways to help yourself. Best if you're on your mobile. Get help for all your BT Business products and services. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Small and medium businesses Got up to 250 employees? We needed to save money for the good of the Gosport and Fareham Academy Trust. Business growth needs a rock-solid infrastructure. Use the contact options below once you have placed your order. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. Connect your people and places with smart solutions tailored to your business. Our great-value business broadband offers fast speeds and a reliable connection. Website. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. If you want to track a home order, click the button below. If you need help quickly, use the other contact options. It was ten times as fast for half the price. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Broadband not working properly? There are no limits to what people can do when they connect. Another great way to contact BT without calling is to use the BT live chat service. a fault or order with your fault or order references. You'll find it on your bill. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. By phone 0800 800154. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Got up to 250 employees? That looks like a residential order number rather than a BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Try contacting support if you still can't Has hybrid work affected my offices bandwidth needs. Choosing a BT phone number or contact method is important to get a better customer service experience. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Faults and Orders dashboard. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Mobile costs may vary. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. We're sorry but you need to use a different order tracker for that reference. Monday-Friday08:30 - 17:00Free from UK landlines. As your business grows, the demands on your internet connection grow too. Report a fault online to put things right. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Here's how we'll help put things right. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. We aim to respond to your email within 48 hours - excluding weekends. Our purpose is as simple as it is ambitious: we connect for good. 0 to 5 employees,250+ employees,6 to 249 employees. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. A BTnet Leased Line not quite right for you? Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Fix Problems and faults Contact Chat, phone, or email Contact us about. Hosting video calls. In order to view the dashboard you will need to add T&Cs apply. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Get a BT ultrafast fibre broadband deal today and bundle your TV. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. AGE UK LONDON Business Description. Make sure youre always connected with mobile, broadband, phone systems and more. Price quoted only available on a 5-year term contract and applies to new circuits only. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Starts with VOL followed by three and eleven numbers, Oops. Our activities added 24bn to the UK economy. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. BTnet Express From 50Mbps Ideal for smaller businesses In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. These cookies allowed us to study how users navigate on the website. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Available 24/7Free from UK landlines. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Sorry, something went wrong. All day, every day. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. If you need to write to us, please check the back of your bill for the right address to use. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Our insights and events hub is your go-to destination for help and advice on the future of your business. Your order number will look like one of these. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Dont miss our hassle-free ways to help yourself. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? This will connect you with a BT Broadband Specialist so you can have a text conversation with them. We are processing your online Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. There are lots of quick and easy options to manage your . Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Looking for help placing an order? Or ring us on : 0800 672 331 Register a complaint Contact If you need help quickly, use the other contact options. Read more about our network latency here. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Location. This price does not include in-life modifications, upgrades, or moves on existing services. Sharing files. 0330-123-4567 from a mobile Related Types of Business | Related Locations. Offer ends 5 March 2023. Popular shortcuts Order number Track a fault Report a fault This means finding the right BT phone number can be more difficult than you first thought. By email Send message We aim to respond to your email within 48 hours - excluding weekends. All connections are subject to survey. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Monday - Friday. We offer reliable connectivity, but sometimes faults do occur. Change your UK billing address. Fibre business broadband only 25.95/month. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Heres how well help put things right. The BT Broadband forum is filled with useful information and questions asked by other customers. You can do lots of things without picking up the phone. You'll get a PDF file to keep and print out. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Raise a general billing enquiry. Well need your site address and postcode, and an overview of what youll be using your connection for. Unfortunately, BT's phone system is not well designed. order and you'll shortly receive an email with an order number you can use to BT Business App Save time, manage your account, and check your services at your fingertips Download our Service Level Agreement to find out more. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Online, report a fault with your broadband, phone, or BT email. We have a range of ways to get in touch for new and existing customers. Every single time. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. New BTnet EAD customers only. Compare leased line pricing and find the best fit for your business. Be confident about transforming your business. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Try contacting support if you still can't track your order.

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