These cookies track visitors across websites and collect information to provide customized ads. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. The engineer said you should only have one line and said to get rid of the other. A specific time cannot be given and access must be available for the entire slot. 15h06. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. The installation takes around three hours and the Openreach engineer will need access to your property. & Broadcast. Not really a good service from BT. This is a very common mistake made worse by the press. The engineer first needs to turn on the cable that runs from the street cabinet to your property. New grading structure. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Members of the Communication Workers Union (CWU), including call centre. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. What's the least amount of exercise we can get away with? Damage caused during a break in to your premises. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Ex open reach engineer here, up until 5ish years ago. Working from home no service passing the buck. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Well remotely activate a port on the ONT. Although I would guess your fault will probably be picked up on Monday morning. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Myself and my team cover the whole of the UK. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Missed appointments. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Apprenticeships. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. on We have a range of ways to get in touch for new and existing customers. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. 13h06, I just wanted to provide to the mods and@NeilO. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on 2. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For My dad said we needed the one downstairs which he had already disconnected. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . They will discuss this with you before starting any work. We don't ask for any formal qualifications. You'll find up-to-date details of all charges and pricing information in BT Price List. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. I'm wondering will there be engineers working on a saturday? We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest An engineer visit is requested, and no fault is found. We use cookies to optimize the website, no personal information is stored. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Hence, the addition of working experience gained from Openreach can truly be like a milestone . BT Openreach was established in 2006 . Theres no charge for most engineer visits. 13h08. on So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Openreach, which controls most of the UK's. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. All depends when your manager wants you I guess. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. BT Openreach apprentice engineer Thomas (Tom) Dickenson. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . 10 reasons to work for BT Openreach. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Try their website here. He is very hard working and does things without needing to be asked. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. It says: Were very sorry about the problem with NJs broadband service. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Hey,@zoni23welcome back to the community. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). They will try and get you . Asked 22 May 2022 Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Those striking are largely Openreach engineers and call centre workers. 0 Ratings Ibz Job Responsibilities: Undertake poling when required Work on How long is the appointment? There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Our broadband then stopped working completely. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Openreach is the UK's digital network business. What is a Fibre to the Premises (FTTP) Service Identifier? Within 10 working days, Openreach will have completed their survey. You might not need a visit, just the right advice and help to identify the problem! The ISP said it can take up to 72 hours. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Response was given fairly soon after initial slection. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Talk about pass the buck BT! Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. And once you've got some experience under your belt, there should be opportunities for overtime. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. 01-04-2021 "These are the same workers who kept the country connected during the pandemic. Answered 26 October 2019 You will work long hours and not get paid for them . This cookie is set by GDPR Cookie Consent plugin. Ring sky told an engineer will come out in the next 48 hrs. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. business and public sector, For business and public Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. You might not need a visit, just the right advice and help to identify the problem! Very rarely. Clear a path to the main telephone socket, if you have one. If you already have an ONT, its very quick to get connected. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. First, Openreach will send an engineer to assess how much work is needed. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. @bt_uk. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. I also get time for classroom learning which hopefully . Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. This field is for validation purposes and should be left unchanged. The ISP said it can take up to 72 hours. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Replying to . as per usual ,engineers working across the road and our broadband goes down. Please only call if you have a letter from the government saying you are high-risk. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Openreach aims to connect 20. The fault isnt due to fair wear and tear. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Their service has stopped working and it is not fully fixed after two full working days. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. BT won't send no one out because @SkyHelpTeam are my provider. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. The phone stopped working, and our broadband was down for about three hours but then came. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. These cookies will be stored in your browser only with your consent. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . It could be Sky's Openreach account number, for the details that ISPs have given them. Well send you a text with your engineers name and mobile number. Thank You). Call us on0800 800 150to discuss your installation. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Then just follow our step-by-step guide to install your broadband yourself. Orders and upgrades. I think Openreach work 7 days a week, and on bank holidays. Your salary Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Youll be sent a new hub, so keep it somewhere handy. Register (or login) on our website and you will not see this ad. Now there is light at the end of the tunnel! Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. @XRaySpeX . He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot.