With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . Do you need help? I already wrote email to customer care center but hadnt receive reply yet. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Beautiful design.Thank you so much for adding beauty in our lives and this world. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon United States. The delivery was made very quickly and arrived in very good condition. Product well represented in PDP (would be nice to get a closer shot of the material). This is unacceptable. We also ensure all reviews are published without moderation. It looked absolutely beautiful on the site. . Buy Jacquemus bags and get Free Shipping & Returns in USA. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. I love my experience so far and definitely will buy more. Outstanding Customer Service! I love your collections every year. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot A/S. I love your collections every year. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Thank you very much.I especially loved the packaging- as always :). Privacy Policy. We also ensure all reviews are published without moderation. I started emailing customer service, messaged the customer service Instagram, nothing. This is unacceptable. Coinbase customer support number is online now. Take a brief survey about today's visit . I am still waiting for the product and I have not received any email when they will send to me . I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. The pants were the perfect color, fit well and well made! So thank you Jacquemus!!! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Reddit and its partners use cookies and similar technologies to provide you with a better experience. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I cant even use it. I recommend shopping at Jacquemus. Quality is great! Find out how we combat fake reviews. The packaging, payment, etc. A real shame because you spend a lot of money on this premium brand. Love the quality & style of the hat & quick delivery! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I ordered the wrong size and had to return the item. Simon talked about it and said they had big problems in may June but I think its resolving. and the service is great and shipping is fast! + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. Overall it was great! Verification can help ensure real people write reviews about real companies. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. We also ensure all reviews are published without moderation. These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Users can call our helpline number to resolve their crypto related ptoblems quickly. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. I ordered the Grand Bambino bag. Buy collage-effect dresses and separates online now at NET-A-PORTER. Here are 8 tips for writing great reviews. Much better of you used dhl not ups. Date of experience: January 24, 2023. JavaScript seems to be disabled in your browser. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! My experience was amazing! This is unacceptable. I love jacquemus and its style and the quality is on top! From the package to the product. Overnight shipping is available for $20. With my coupon I ordered jeans and they were send in two days, received three days later. I cannot track my order and furthermore they delay it more than it should alwayss. 1-888-550-9675. It was it left to sit in the pouring rain. It has a red undertone, it looks like its been discolored by the sun. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Cookie Notice About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . The return process was perfect and easy! Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. Date of experience: January 19, 2023 RM Create an account to follow your favorite communities and start taking part in conversations. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . So thank you Jacquemus!!! 2023 Trustpilot, Inc. All rights reserved. We will get back to you within 24 hours. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. Jacquemus customer service . The quality of Le Grand Bambino bag is amazing. . However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. The website is very userfriendly, I found everything great. Also the condition of the leather was really bad. I love JACQUEMUS! Find out how we combat fake reviews. Outstanding Customer Service! Position: Remote Customer Support. Revoke a Website or App's Access to your Login with Amazon Information. To find out more and learn how to opt out, please visit our All previous emails sent to you from my private email prior to involving PayPal were ignored. The delivery was made very quickly and arrived in very good condition. Find out how we combat fake reviews. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. Companies can ask for reviews via automatic invitations. | Read 41-60 Reviews out of 545 Fast delivery, very nicely packed.Amazing product. You dont have to buy many Designer things to know that luxury products are sent in box. I would have expected more for that money. Pretty things in your Shop Jacquemus is great!!! We use dedicated people and clever technology to safeguard our platform. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. Date of experience: 19 January 2023 MO From the package to the product. I loved the bag, it's great, and super fast delivery, thank you. Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. My experience was amazing! I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! The quality of Le Grand Bambino bag is amazing. Very helpful customer service. Thank you note, stickers, and the dust bag were a welcome surprise! Coinbase customer support number is online now. I love JACQUEMUS! Fabulous Quality and Design! Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Coinbase customer service number. Easy to arrange refunds etc. Sign out of Your Account on the Amazon Website. Verification can help ensure real people write reviews about real companies. Pretty things in your Shop Jacquemus is great!!! Press J to jump to the feed. Got this a gift for my wife, she fell in love with it! All rights reserved. It was left on my porch in the pouring rain for two days. We use dedicated people and clever technology to safeguard our platform. Read about their experiences and share your own! The bag is okay but a bit dusty and dirty. I was very disappointed with my purchase. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Incredible quality, lots of compliments. They have no phone to US because they are French based and . Sizing is great, the quality is superb and I will certainly reorder from the website. Companies can ask for reviews via automatic invitations. 2023 Trustpilot, Inc. All rights reserved. I am still waiting for the product and I have not received any email when they will send to me . or fill in the form below. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Incredible quality, lots of compliments. You are very welcome to get in touch for size and styling advice or with any further questions on your order. please contact customer service within 60 days of purchase. The pants were the perfect color, fit well and well made! Select a Default Payment Method. A member of our support staff will respond as soon as possible. The pants were the perfect color, fit well and well made! Bought it for my daughters 30th birthday. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Find out how we combat fake reviews. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. When it was delivered I wasnt home. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! I am still waiting for the product and I have not received any email when they will send to me . I will never ever buy anything from them again. In addition, the fact of sending us a little booklet I find it super cool. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. You must have JavaScript enabled in your browser to utilize the functionality of this website. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Kendall's Edit; . Location: Remote live chat job, work online anyw in the world (United States preferred). Customer Care; Track an Order; Create a Return; FAQs . Our native-speaking Customer Care team is available 24/7 to support you. Companies can ask for reviews via automatic invitations. The refund was almost instant, but I originally placed via paypal. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Lists Featuring This Company Shoes Companies I love your collections every year. Because of this I wouldnt order again.. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. I love Jacquemus company with its amazing product. I am very happy with my purchase! Received the order but the box looks like its thrown somewhere. The website is very userfriendly, I found everything great. Outstanding Customer Service! The item was shipped very quickly to the Netherlands . Love the quality & style of the hat & quick delivery! The order arrived on time and every item came very well packed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. I love JACQUEMUS! and our Anyone can write a Trustpilot review. Anyone can write a Trustpilot review. From the package to the product. - Reliable internet access for 4-hour periods of time. Press question mark to learn the rest of the keyboard shortcuts. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. I love your collections every year. To find out more, please visit our Privacy Policy. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. and the service is great and shipping is fast! Received the order but the box looks like its thrown somewhere. From the package to the product. Initiative 1: Creating Jacquemus' first physical store in Paris. . I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Wonderful experience, I love my product!!!! I am always extremely pleased with all the items I have ordered. Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. I am very happy with my purchase! Here are 8 tips for writing great reviews. Ps, thanks for cute stickers which I get with my shipment. Will definitely order again! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Awful brand terrible business. Here are 8 tips for writing great reviews. ;). Love the quality & style of the hat & quick delivery! It goes against our guidelines to offer incentives for reviews. Verification can help ensure real people write reviews about real companies. It was left on my porch in the pouring rain for two days. They implanted new logistics and all so the problem must come from that. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. For questions, discussions, and news about handbags and the fabulous designers who make them. My order arrived in no time and im super happy! Help us Improve. Anyone can write a Trustpilot review. They where very helpful great experience with them. My order arrived in no time and im super happy! I love JACQUEMUS! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. I shouldnt have to call France. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! We use dedicated people and clever technology to safeguard our platform. Very clear navigation and easy check out experience. She is in love with them. All rights reserved. When it was delivered I wasnt home. I started emailing customer service, messaged the customer service Instagram, nothing. Im a big time jacquemus fan and have been for years. was ok but the delivery with UPS was HORRIBLE. Its disappointing what a mess this company has become, not a good look. Received the order but the box looks like its thrown somewhere. It was it left to sit in the pouring rain. then delayed it even more by not contacting UPS quick enough. Received the order but the box looks like its thrown somewhere. Shop with us and discover why Mytheresa is your final destination for online shopping for women. My order arrived in no time and im super happy! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I ordered the wrong size and had to return the item. Shift schedule availability from 8am -6pm in your local time zone. Hope i could get an answer as soon as possible. The return process was perfect and easy! The delivery was made very quickly and arrived in very good condition. It makes sense why someone returned it after removed tag of the item. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. I ordered the Grand Bambino bag. The packaging, payment, etc. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. Thank you for the fast delivery. I do not recommend ordering anything from their site, idk what happened but it is a mess. 1,977 people have already reviewed JACQUEMUS. Please enter the details of your request. The quality of Le Grand Bambino bag is amazing. + Additional pay incentives as well as monthly . We use dedicated people and clever technology to safeguard our platform. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. The material is great, the fit is great, so pretty. + Paid training & PTO. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. Incredible quality, lots of compliments. Really poor ordering from France to the UK. I received mine within 2 days of ordering and I live in Canada! I loved the bag, it's great, and super fast delivery, thank you. Much better of you used dhl not ups. Got this a gift for my wife, she fell in love with it! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. We use dedicated people and clever technology to safeguard our platform. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. It goes against our guidelines to offer incentives for reviews. My experience was amazing! . They had 150 employees at the beginning of 2022 and now have more than 500. Everything was amazing. I am very happy with my purchase! The company was founded in 20019 by Simon Porte Jacquemus. Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. Do you need help? Sizing is great, the quality is superb and I will certainly reorder from the website. It was left on my porch in the pouring rain for two days. 1,501 people have already reviewed JACQUEMUS. I am still waiting for the product and I have not received any email when they will send to me . Because of this I wouldnt order again.. Because of this I wouldnt order again.. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Register to save your wishlist and stay updated on must-have pieces. I love my bag! The order arrived on time and every item came very well packed. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. $100 coupon code. Therefore it looks old or used. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. Here are 8 tips for writing great reviews. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. In addition, the fact of sending us a little booklet I find it super cool. Coinbase customer service number. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. - 10 Hour availability per week. So thank you Jacquemus!!! Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. I ordered the Grand Bambino bag. The return process was perfect and easy! Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. I love my bag! 2023 Trustpilot, Inc. All rights reserved. The PRODUCT IS AMAZING! Because of this I wouldnt order again.. They sent my address wrong to UPS, told me it was my fault! Beautiful experience! Delivery was left on doorstep whilst I was at work. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . It goes against our guidelines to offer incentives for reviews. I ordered the wrong size and had to return the item. Suggested companies are based on peoples browsing tendencies. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. Thank you for the fast delivery. The order arrived on time and every item came very well packed. . The bag is okay but a bit dusty and dirty. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I love that it was delivered to me super fast! I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. My experience was amazing! Love the quality & style of the hat & quick delivery! Worldwide Shipping. After 60 days, we will attempt to assist with repairs and/or obtaining . 2023 Trustpilot A/S. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! The pants were the perfect color, fit well and well made! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I'm just a little bit disappointed with the site of the company. Jacquemus. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. Read about their experiences and share your own! I received my parcel late and it then ruined a gift to someone. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. designers to increase customer base. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. It will consist of art and design, itt will have Its just that they grew so fast and I think they were taken aback from all the success. more. Even though the shipping was super fast, the cap i received unfortunately is not properly black. Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. I loved the bag, it's great, and super fast delivery, thank you. If you are not getting responses or your item hasnt shipped after a long period of time, call them. Thank you! Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! I ordered the wrong size and had to return the item. It was it left to sit in the pouring rain. I could find the contact number only from the cached page found in Google. Customer service is good when you are able to connect with them via telephone, mail customer service is not good.

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