Prices valid as of1 February 2023 and are subject to change. (a)Accommodation up to $770 per incident; or. endobj Tow truck arrived at 1432. If you need to be towed further than this, there may be out-of-pocket costs. You can find details in the Terms and Conditions. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB) This code gives customers 20% off at Lucy Bel. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB) Based on our current members, we suggest: RACV Roadside Careif youre more of a city driver and rarely travel to regional or rural areas. A Government-gazetted road or driveway which is accessible under all weather conditions by a two-wheel drive motor vehicle. Any costs associated with charging the Electric Vehicle will be at your own expense. You may be able to get roadside assistance from our interstate affiliates. Where you request Services more frequently than RACQ considers reasonable, RACQ may place your nominated vehicle into RACQs Excess Use program and/or may request that you ensure that your nominated vehicle is placed in sound mechanical and Roadworthy condition. (b)Accommodation up to $550 per incident and rental vehicle for up to 5 days, up to $100 per day. Car revs high during the change and the engine starts making a clunking noise but seems to be running okay. For policies with a start date from 24 August 2018 - 12 October 2020 or with a renewal effective date from 1 October 2018 - 27 October 2020. Please refer to the Service limitations section above. V=g:00HM hV+o_jj\ eZ=?3aieyoEh&wQSjvWD\O `R& RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB) How much you pay depends on what level of cover you choose. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. After actually reading the Terms and Conditions for RACV Total Care and . For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. bit hard when you are broken down. Choose from three levels of roadside assistance with monthly or annual payment options. 86 0 obj This Entitlement is for one tow per Breakdown at no charge. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB) Some Remote Areas restrictions may apply. What do I do if my car breaks down? Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. Kitchen & Sandwich Hands. This waiver of fees will not apply where RACQ is providing Services outside of the Entitlements. A member has 21 days from the date of purchasing Roadside Assistance to cancel their policy, and will be entitled to a refund of any subscription fees paid, provided no Service calls have been made or Entitlements have been used. Heres a breakdown of our prices per subscription year: Note that our monthly payment option includes administrative fees.*. Where the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person, you may need to pay an additional service fee. Pay for the service you. Please refer to Towing Entitlements for Eligible Caravans and Trailers. Free fuel if you run out (in Victoria only). If you require Services on your Eligible Vehicle and your Entitlement cannot be verified, then RACQ may require you to pay a deposit. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to 200km in any direction. A person engaged by RACQ to provide Services. If the annual limit is exceeded, you must pay any costs of us providing Services to you until your limits reset. | 7 SEATS | LEATHER | SUNROOF | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE This 7 Seat Captiva has been well loved and backed up with good service history. When you take out a subscription, youll have access to roadside care 24 hours after your purchase. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB) RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles; (c) Vehicles being operated solely for commercial use unless covered by a Business Roadside or Business Plus Care product; (d) Trucks, buses and other heavy vehicles that exceed the size limitations; (e) Vehicles offered for sale by licensed motor vehicle dealer; (f) Unregistered vehicles or vehicles on a day or temporary registration permit; (g) Registered and unregistered tractors and farm equipment; (h) Vehicles involved in or being tested for any form of racing or motor sports; (i) Other vehicles as determined from time to time, details available from RACQ. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB) RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB) Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. Our entry-level package, perfect for city drivers who like to stay local. The car had problems the local mechanic could not fix. Size and weight limits apply to the types of vehicles, caravans and trailers we can service. For policies with a start date from 28 October 2021 - 21 February 2023 or with a renewal effective date from 30 November 2021 - 27 March 2023. Termsand Conditionsof ERA products. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. . The suite of products offered by RACQ, including Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate which provide various levels of Entitlements. Find out more. . For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. If youre towed to an Accessible Charging Station, youll need to provide your own charging cable and/or adaptor to charge your Electric Vehicle. Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. Kilometres travelled beyond that limit arent included and youll need to cover the payment. Top-range breakdown assistance that includes 100km of metro and regional towing plus generous taxi, accommodation and car hire benefits. criteria: (d) Does not exceed the size limitations; (e) Not an Ineligible Vehicle (see below). Plus, any licensed driver using your nominated vehicle can get help too. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. An Eligible Vehicle with registration details listed on a Roadside Assistance policy. We've helped with over 800,000 jobs in 2021 alone. In addition to those limitations already set out in these terms and conditions, we will not provide Services where: (a) The damage is caused by an Insurable Event; (b) You have suffered broken windscreens or windows; (c) Your vehicle is an Ineligible Vehicle or an Ineligible Caravan or Trailer; (d) Your vehicle is already situated, or receiving services, at any garage, or service station, including that of an RACQ Service Provider, or undergoing mechanical or electrical repairs at yours, or someone elses premises; (e) You require supply of spare parts or tyres; (f) You require maintenance or general mechanical repairs, including temporary repairs to steering, brakes or other safety components. Our mid-range package, giving you the basics with extras included. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. startxref Refer to Specialist Towing; (k) Your vehicle contains animals or livestock; (l) Your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing; (m) There is an unserviceable/damaged steering lock. Please note that Eligible Caravans or Trailers are only covered for this Entitlement for members with RACQ Ultimate. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB) If the Eligible Vehicle cannot be made mobile on the roadside we can arrange for towing in accordance with your Entitlements. 230039 receives commission for each policy sold or renewed. Roadside Care is a favourite for metro drivers who like to stay local. RACV Total Careif you travel long distances, drive multiple cars or multiple people drive your nominated vehicle (like a partner or child). A legal document with the terms and conditions of your cover, such as inclusions and exclusions. Roadside Care is our most affordable package for when you only use your car to head to work, visit the shops and run the odd errand around town. Members holding ERA Products will be advised of RACV's intention to make any such changes through the RACVwebsite (racv.com.au), Royal Auto magazine and RACV Total Careif you travel long distances, drive multiple cars or multiple people drive your nominated vehicle (like a partner or child). RACQ reserves the right to decline any application or renewal at any time. It can be used on alternative transport and taxi trips. 90% of issues are fixed on the spot, so you can get moving again. 9 out of 10 call outs are fixed on the spot. See criteria for Eligible Caravans and Trailers in the Service limitations section above. All entitlements will be subject to local availability. It covers you and one vehicle. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB) Total Care covers anyone driving your nominated vehicle. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. 1Gross Vehicle Mass of a vehicles is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded. However if you require to exercise your premium membership rights when in another state you must inform the local organisation of this. Thank you for submitting the form. There will be more to this as I'm awaiting a call from RACV today. Yes, all levels of RACV Emergency Roadside Assistance include towing. They all use the same roadside assistance number - 13 11 11. RACQ does not cover vehicles that exceed one or a combination of the following: *. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. The location where the RACQ Service Provider providing the requested Services operates their business. A vehicle with one or more motors that are partially or solely powered by electricity for propulsion. The Caravan or Trailer wheel nut spanner and jack (heavy duty, if required) must be provided. The full ERA terms and conditions can always be found at racv.com.au and members can obtain a copy of the most recent terms and conditions at any RACV retail shop. Save on your annual subscription with discounts the longer youre with us^. This includes decisions regarding access to your entitlements. This is for minor repairs such as fan belts and globes. The maximum distance measured across the body of the Caravan or Trailer. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. RACVs road rules expert explains the five most commonly misunderstood road rules. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB) The information provided is general advice only. The annual Entitlement may only be used towards the parts and/or labour required by the locksmith to: If the Eligible Vehicle is immobilised by an anti-theft device, assistance will be provided for the purpose of removing the device only. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. The sizes and weights noted in this brochure include any accessories or equipment fitted on or to your vehicle and any modifications made from the standard specification. terms and conditions please refer to the RACV Motor Insurance PDS available from RACV at www.racv.com.au or by calling 13 RACV (13 7228) . It is your responsibility to inform RACQ promptly of any change in details, including residential address, Nominated Vehicle and other relevant information. 103 0 obj Where evidence cannot be provided RACQ may decline to provide the Travel Entitlement or require the Driver to pay for the relevant Travel Entitlement. Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. Telephone: +61 3 9790 2883. Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown. Your reference number is, Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB), Five road rules youre probably getting wrong, help for common breakdowns, flat batteries, and tyre troubles. weather events or flooding); (j) The Eligible Vehicle is parked in a difficult to access area, including but not limited to; parking garage, 4wd track, beach or in an area without Constructed Road/Driveway access. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB) A two, four, or six wheeled registered vehicle that is towed by your Eligible Vehicle, and includes a pop top or camper Trailer, and is not an Ineligible Caravan or Trailer. For copies, visit racv.com.au. It outlines details of your cover, such as the policy number, when it takes effect, when it expires, limits and the price of your premium. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment. Features Include: 6 Speed Auto Transmission Climate Control Heating and Cooling P/Steering ABS Brakes Cruise Control Traction Control Stability Control Airbag Safety Power Windows CD/MP3 Player AUX and USB . Our qualified battery technicians are available seven days a week to get you back on the road as quickly and cost-effectively as possible. need by Credit Card *. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. If youre already an RACV Member you may also be eligible for a discount on your yearly subscription. Product Offers. RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB) Change of Nominated Vehicle: A 72-hour waiting period applies to all Plus Care, Ultra Care and RACQ Ultimate Entitlements including Travel Entitlements for all Drivers (excluding the member where Personal Roadside Assistance applies). RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB) Cover is also provided to any person lawfully driving the Nominated Vehicle. If RACQ cannot unlock the Eligible Vehicle, we can help arrange professional locksmith services. From. It's where you maintain your rights to exclude users from your app in the event that they abuse your website/app, set out the rules for using your service and note other important details and disclaimers. With flexible options including annual and monthly payments. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. It depends on where you drive. I've scoured their terms and conditions to find anything about transporting an unregistered vehicle on a permit. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB) Except for any rights that you are entitled to by law, RACQ and RACQ Service Providers accept no responsibility for any damage to your Eligible Vehicle, or other vehicles or property, including (without limitation) while in the care of RACQ or an RACQ Service Provider. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. RACV Total Care also provides you with a number of Personal Benefits, as follows: - The Total Care benefits RACV will provide up to described above cover you, not only when you are driving the Vehicle nominated on your subscription, but also any other Eligible Vehicle. *An administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum. Any towing above this Entitlement will incur an additional cost. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. Rules, Information and Minor Announcements, PC Hardware and Printers (including 3D Printers), Satellite , Digital Terrestrial, Cable and Internet TV, Sony Playstation , Playstation 2 , PSP and Playstation 3, If this is your first visit, be sure to RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB) For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. All benefits in the table are subject to limitations and exclusions. Vehicle size and weight restrictions apply. Extra Care suits those who travel into regional areas and those with heavy vehicles. You're also covered in any other eligible vehicle you drive. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) <>/Filter/FlateDecode/ID[<116D2E55D21DB2110A0002F7D0EABCFF>]/Index[84 26]/Info 83 0 R/Length 97/Prev 353130/Root 85 0 R/Size 110/Type/XRef/W[1 3 1]>>stream I've just been reading the Terms and Conditions of RACV Total Care An interesting policy At first glance, seems to good to be true But when you read the fine print, there is the usual limitations and restrictions. Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Out of charge RACV Members save 10% on motorhome and campervan rental Restriction: Terms and conditions apply. Where a vehicle requires a jack with a lifting capacity of greater than 1.6 tonnes, you will need to provide a heavy duty jack. DEAL . Emergency Roadside Assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts. 5 litres of fuel if youre stranded in Victoria with an empty tank. On domestic-only policies, the standard excess is instead $100, which can be again be lowered to $0 when a higher premium is paid. It is best suited to those who travel far and wide, and for those who drive different cars. If for any reason an RACQ Service Provider in a Remote Area is unable to respond to your call, you may be required to pay for the Service cost from a third party and claim reimbursements up to the limit of the Entitlement (see Reimbursements). $27 - $34.99 per hour. Hey Unregistered User, Please consider signing up and joining our community as either a Free or Subscribing member which helps pay our bills ! Plus, caravans and trailers are covered when towed by your nominated vehicle, or any car youre driving. The standard level of Roadside Assistance provided to you in the event that your Eligible Vehicle breaks down.

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