We would like the opportunity to turn this around for you. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. I do expect a responce and an apology for this overcharge. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. We added millions of opinions to our database and summarized over a million opinions. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. One can only hope these ticket monopolies will be better regulated in the near future. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Never received tickets or a refund let alone even an apology. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I had an expensive ticket to the Garrison Keillor show at Red Rocks. For 2 and now the event is selling them for 25$$$!!! I never received the email and therefore never accepted the tickets. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Purchased parking for the Super Bowl. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Total SCAM! Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Thank you, you have successfully subscribed to our newsletter! Original review: Feb. 9, 2023. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. 100% buyer guarantee. The market price provided by Vivid was over $500 per ticket. This is not what I paid for. My credit card was charged $328.30 that day. I purchased tickets for the New Edition concert through Vivid Seats. Submit a complaint and get your issue resolved. Sign up to receive our free weekly newsletter. First time using Vivid Seats to get tickets. We spent $700 and had our experience ruined for really no good reason. Avoid this site and their markup fees! We paid about $500 for the tickets in total. 100% Buyer Guarantee is a complete falsity. Desired outcome: Going to more events with Vivid Seats gets you to more events. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. I just want the Tickets I spent over 2 thousand of my hard earned money on. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. She knew exactly what I needed and arranged to have it. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Its location on this page may change next time you visit. I had to purchase four more tickets that were handicapped seats from the venue. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Promised by 2/23. Good Grief. Unsubscribe easily. We launched @recap.email and legal webhooks. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. I used their site this morning to purchase two tickets to a show. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. To sell tickets, they must meet Vivid Seats requirements. Providing an exceptional buying experience is something we want all of our fans to experience. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! It asked how many tickets I wanted which I selected two. My tickets were not released until 1 week before the show. I usually stick to stubhub. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Recent customer reviews are positive. Vivid Seats Review: Is it Legit, Reliable or a Scam? I would like to warm people to avoid buying tickets through Vivid Seats. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Here are 8 tips for writing great reviews. Credit care company is stating they rejected my dispute because all sales are final. Received a correct order confirmation but when the tickets came in they moved me to a different section. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Read full review of Vivid Seats and 1 comment. Ordered tickets for Gary Allan concert last September. 07-12-22 at 5:57 A.M. I thought maybe that was the seller. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. No refund offered!! Paid over $300 to an event that was postponed minutes before it was scheduled. The issue was they didnt have the tickets, but had 2 close by. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Her personality was fantastic and the whole experience was just perfect. We were refused. At this venue, Section B is behind the Pit. Our online support team is here to help resolve your concerns. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Vivid charged me 78 dollars for a 30 dollar ticket. The agent will be able to grant you a refund if your scheduled event has been canceled. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Do not waste your time or money on this company. From over pricing. I have read many many complaints about the 'fake' guarantees. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I do expect a refund of the differance that the seats should sell for. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Erika, we always want to leave a positive impression on our fans. HORRIBLE experience. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Vivid seats is horrible. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. They take your money, and you have no valid tickets. Heads up. Vivid Seats. However, no matter what link they have provided I cannot access these tickets. I was going to the AFC championship game and bought a parking pass from Vivid Seats. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. You advised that you arrived at 7:50 PM. We appreciate your patience. This comment was posted by a verified customer. We have a 100% Buyer Guarantee. Do not use Vividseats!! It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. He said they can't refund anything because they connect 3rd party sellers. Lots of filter options to narrow down events. There were plenty of open spaces, but I wasnt allowed in. I bought tickets 2 months in advance. I got nfl tickets from them that never arrived. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. This complaint was posted by a verified customer. We would love to review your order again to see if there's anything we can do to make this right for you. They refused to issue a refund as they said the tickets were sent via email. This is an unfair and unnatural economics meant to hurt you. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. I expect to pay the normal service fees, but not what you charged me for the tickets. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Its not final unless I had the tickets available which I didnt. We'll get you there. If there is more I will do that as well lost time and money. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. I will never use vivid seats ever again. That clearly didn't happen bc I received NO TICKETS! Is this your company? Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. The request was put. Bought 6 tickets and only 4 were transferred. The. Vivid Seats provides a "100% buyer guarantee." So what happened here? We apologize that you didn't receive the tickets you requested, Charlotte. He'll be heartbroken. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. After setting up a ticket master account my tickets were sent to me. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. If you make a last second purchase, you are putting yourself at risk. They deserve to go bankrupt as they cost me $800. They didn't even attempt to make it right. Takes no accountability for a time glitch that had us go to a show at the wrong time. We understand how this may be upsetting for you. I thought Vivid was a pr0n company. 2023 Trustpilot, Inc. All rights reserved. . Copyright 2022 Consumers Unified LLC. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I called 2 seconds after I saw the $960 total. Disputed several times and no resolution till this day. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. It offers a 100%. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! The second time was one of my worst experiences trying to buy event tickets. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. I will not be using this company again and will never refer a soul. They take your money, and you have no valid tickets. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. How is one supposed to know that xfer Piggyback means your tickets aren't together? BS. I was purchasing 3 tickets and wanted to make sure we are all seated together. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. As of Oct. 13th 6:38 pm I am unable to access my tickets. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. I spoke with Carlos A over the phone to purchase my tickets. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Ticket resale limitations; prohibition; exception. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Find out how we combat fake reviews. Do I need to print these tickets? I purchased tickets well in advance and the tickets weren't cheap. Worst ticket platform that gives two sh*ts about their customers. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! You can count on usas our fans already know. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. We value your privacy. He checked several times and assured me that the seats were handicap. Report as inappropriate. I've had the same issue though my costs aren't that high. Thank you. Never again. It went to automated system and never got a person to talk to. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. + the only ticket rewards program around. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. After all, I selected that I wanted "2" tickets not "1". Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent The seller sets the ticket price. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Finally got my tickets and had a great time speaking to the very helpful gentleman. This was an absolute nightmare. Customer service told me they will not help me because I already accepted the tickets. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. I tried not to trip thinking I could sell them forward. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Companies can ask for reviews via automatic invitations. Is SeatGeek Legit? Will my seats be side by side? Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Showed up after start of game and lot was closed. ConsumerAffairs is not a government agency. The latest review was 2 months ago. They are aware of this issue. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. I beleive he explained everything I needed to know, in detail. First received an e-mail asking me to call because there was an issue. With the plethora of ticket resell sites, this is one to avoid. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. There was some type of electronic glitch. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. They simply dont care. I just want the Tickets I spent over 2 thousand of my hard earned money on. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. With 30 mins. 5.5 Total Score. Your transaction is secure, and you also get a full refund for canceled events. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. These were special seats, including dinner and first 2 rows on the dirt. Repeatedly asked to speak to manager and he refused. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Service 254 Value 245 Shipping 164 We encourage you to monitor your bank and email for further updates on your order. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Couldnt cancel that ticket either. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. The site is a fraud and they are aware. Terrible customer service. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. A link has directed you to this review. Ratings and Reviews 4.6 out of 5. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Chicago, IL 60606-0606. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. I wish you didn't exist. From A to Z, Vivid Seats customer service is fantastic. Will be buying more tickets from them in the future. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Sometimes the choice seems insufficient to customers. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Very helpful indeed! VividSeats has B rating with the BBB.org as of September 2022.
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