Please read the following to know what is included/excluded in our coverage offers. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. All rights reserved. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. What's Wisecars' cancellation policy? At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Please note, under no circumstances is the fuel included in the rental price. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Cancellation Protection can be purchased only at the time of booking and is not refundable. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars customer support is available 24/7. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. You may also add additional drivers at the rental counter when you pick up your car. I had questions about requirements of car insurance. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. What's Wisecars' cancellation policy? Only when all documents are present and severe negligence can be excluded, a refund will be processed. Companies can ask for reviews via automatic invitations. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). In most locations, the minimum renting age is 21 years. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Reduce your carbon footprint by selecting a greener car hire option. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Use small print to hide from truth. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. They were cheap but the quality of the car was the worst I have ever seen on a used car. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. It might take your bank extra time to settle the amount. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. If not, you will need to purchase the cover at the car rental company counter. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. We used in October 2022. Wisecars will not sell or rent any personally identifiable information. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. If you're 65 or older, you may have to pay a senior driver fee. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . So far I have found the experience of renting a car on this site to be very easy. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. 2023 Wisecars. Honestly, never use third-party companies to rent a car. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Please note, making a new booking may result in the change of the Car Rental Company. They may be needed if you wish to make a claim. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please note that all additional drivers must also show a valid driving licence at pick-up. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. I had rented cars for myself and others through Wisecars many times. It is highly recommended to call the police even for the smallest of damages. Wisecars does not store credit card details. We clearly highlight car and van hire options with Wisecars that have free cancellation. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. It is a huge scam. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Please make sure you return the vehicle to the same rental company from which you collected it. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Email Protect your account with two-step authentication Send code We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Even a basic insurance. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Their cancellation policy is flexible and their customer support seemed quick and very helpful. We can accept no further responsibility when there is no out-of-hours service available. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you have any questions, please feel free to contact us. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Your contract for car rental will be between you and the Car Rental Company. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Email: cancellations@wisefandi.com Fax: Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Find out how we combat fake reviews. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. To improve our service and website, we may use small data files known as Cookies. ONWise users may obtain an online cancellation quote through our contract administration platform. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Please note, under no circumstances is the fuel included in the rental price. Wisecars believes in protecting your privacy. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars does not store credit card details. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies.

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