A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. caring for your electric bike to find our top tips for maximising battery life. 0000001387 00000 n Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. Seems to be a common problem. The battery was down to red and I charged it fully. And Error code 07 does not always indicate a hub motor problem. Engine maps allow the rider to adjust the maximum amount of power put out at each assist level. Of course, using a lower level of assistance or being judicious with the max assistance results in more range. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. 6YVL. Every error code defines different issues with the bike. (the optional range extender is mounted in place of a bottle cage and can easily be removed and charged away from the bike if there's no socket close by. It appears when the throttle is loose and cannot return to the initial position. Check the wiring accessory, disconnect it and contact the accessory supplier. Hi: I too have an Orbea Gain. Hello dubman. Its a tendency practiced by many riders. Error code 10 indicates that hall sensor connector is not connected properly. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. There is also a Custom mode, but Im ignoring that for now. 0000011148 00000 n So long story short I am getting a motor sensor error when I try to use my throttle. Its the power supply error of the electric bike. (When the bike is stationary or descending). Health Heart rate monitor - Pairs your heart rate monitor to your phone Override recommended MHR (max heart rate) Sends you a notification based on what you set your max heart rate to be Enable auto assist - super cool! Orbea Gain iWoc One Problem | CycleChat Cycling Forum ebikemotion end user manuals - Raleigh UK Ltd Description. If you do not get any power to the display then you should start with the battery as well as all the connectors. This is the MAHLE X35 SmartBike System. Have you any clue what a 68h code might be? Excessive charging temperature. I need to update this post. Its no doubt that at some point, you may encounter one or some of the errors discussed above. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. 6.4 oz. No, the slimline battery is mounted within the downtube and is not easily accessible. He successfully installed parts and battery. Our aim is to simplify the instructions to make riding your new e-bike as easy as .well riding a bike! It also goes over what other colors might mean, and how to use the IWOC ONE to use your e-road bike to it's fullest. How does the motor work? The male and female prongs should have a positive connection. The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . Should an error occur with the system, the app will display an error code. But you should be able to fix common and minor faults in no time by following the guides above. Please reduce the demand. Ray. Check wires in the motor connector carefully, push the wires in all the way to make sure they are connected properly. Check for silicone interference, corrosion damage, or loose or damaged cables. 0000030299 00000 n The link above does not show all the error codes, at least not the one I got which is 201. As Jaxx says, the ebikemotion app can be a bit buggy. Ebikemotion know about this issue and have issued a firmware update to solve it. When throttle becomes unable to return to the start position. We have looked at the chart of errors on this site. In addition to providing key data about the bike's systems, it's also capable of recording your ride data. In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. The button is used to: Left: Top tube mounted control unit. The Battery Pack voltage is not correct for this system. Hi, Both have their advantages and disadvantages. Using the Ebikemotion companion app, there are a number of features to take advantage of, from auto-adjusting your bicycles assist based on heart rate, GPS tracking of your bicycle, and exact battery life left of the bicycle. Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. i have the lankeleisi mg600 bike got a new controller and display screen but a error 10 coming up and getting no power to the throttle and pas checked the wires seems ok. Hi David, I have a BTWIN Original 900e Electric bicycle last night I parked it in an open space in I think due to rain it shows the error 70 in its display and its not working now, can you please let me know about the codes, which part of the cables should I check? >3.DHrxmYI@mKyOv\6) \xXgi^/GfQQhl DtZh[9VgAw9J;ATs?y/G;'L^P4SknV1&@H@2.QGk*I01bdD Bj}.Zrso J) |XiJg@"cM4,j=(ED8(eK24,j7s5PKGX*jTBn'L0oiV Is the battery and /or motor replaceable? The best practice is to use the manufacturer-recommended battery. As mentioned briefly above, whenever the button is pressed the LED will always default back to display the current battery level. You may not get power if any of those are bent or do not contact properly. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. How can I display the current power level on her iPhone in the companion app? Ebikemotion Support Section Videos listed below require a Cycling Prophet account Click the owl icon to create an account if you don't have one already Introduction To Ebikemotion 50 pts. I will be calling the retailier tomorrow but expecting no solution as this seems like and issue with the battery or charger. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. Enabling you to ride the bike just like any traditional non-assisted bike. Excessive temperature during use. Then I wouldn't be too concerned. Check out my gear on Kit: https://kit.co/kobEVisionFor the SMLRO ebike or any ebike with a E07 or sensor error, this is the fix :)Honeywell sensor: https:/. The hub drive motor, for instance, is not as quite as powerful as the bb drive motor. Monitor: The monitor screen is the main screen used in the app, which details battery life, speed, motor RPM, and even your battery life. 0000010427 00000 n Please charge the battery Pack. Each of which offers a slightly different power configuration for each resistance level. The chief editor of this site, eBikeBuster. After completing my graduation in mechanical engineering, I worked for a renowned e-bike manufacturing company as a technician. What sort of range can I expect from the bike? TuesFri: 10am6pm Will be returning it to the dealer tomorrow. I wish this was something I could just do via the app! 0000009524 00000 n At which point the LEDs should turn white and then release. You may also have a blown fuse in the battery itself. MonFri: 9am7pm Hey David. In truth, there were many key factors that closely matched our vision for the e-bikes of the present and future; Depending on which genre of cycling the bike is designed for, the control button can be found either on the top tube or on the handlebars. EBM App Activation 50 pts. It seems to me that in that situation you can only choose between the Assistance Levels via the iWoc ONE. I created this site, eBikeBuster, to guide people, who are new to an e-bike and dont have proper knowledge about its tools, accessories, and maintenance. Would you give us any feedback as to what your thoughts may be concerning what the problem could be and how to remedy it? You can also simply disconnect the brake connectors to eliminate the chance of them causing an issue. Orbea Gain M30 features an upgraded MAHLE Ebikemotion X35 Plus rear hub motor and an integrated Ebikemotion battery unit. What type of battery is it? Make sure your ebike is powering on and your display panel lights up. Simply plug the bike into a household socket using the supplied charger and cable. Upon opening the app you will then be asked to enter your email address and password. Temperature too low during charging. The charger LED and the HMI will turn BLUE. Enable auto pause - pauses in the same way as your GPS cycling computer stops. Check the wires of the pedaling sensor (PAS) and Motor Sensor. BEFORE you click the link, please ensure the following; Remember to power up the bike BEFORE opening the app! If this doesnt work, the speed sensor could be broken and needs replacement. Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. 0000030374 00000 n If pressed again the unit will vibrate twice to let you know that no assistance is being offered. Switch off the eBike System. Still not got a working one. It really is very simple and will quickly become second nature to you. Restart the eBike System. Switch your electric bike off and wait for 10 seconds. Check for any blockage or tear. Battery Charge 25 pts. Scott Sports. It's a tendency practiced by many riders. Select calculate to enter the next screen of which has two pages: First Page This initial page Distance remaining of the ride, time remaining Second Page Amount of battery needed to arrive to the destination. Error Database System full. Temperature too low during use. Want to learn how to get the most out of your electric bike battery? HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z Loosen the controller and re-plug the hall sensor plug. The assistance will still work but only for approximately 50 miles. The Ebikemotion X35 drive unit, found on bikes like the Orbea Gain and Pinarello Dyodo e-road bikes, is one of the most asked-about technologies in the shop. Shop our Selection of Bikes with Ebikemotion Drivetrains, I just bought an Orbea and downloaded the ebikemotion app. If the system locks, please restart the eBike System. Problem is in the power supply sensor. However, when it gets steep you may just need to crank up the power to keep pace with the group or conquer the climb. Just what sets these award-winning bikes apart from the rest? This is especially handy for riders with underlying health issues who may have been warned not to exceed a certain heart rate. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Current supplied by the Battery Pack is too high. The speed sensor should be screwed into the motor lead plug fully. Bosch Active/Performance Line Charger Manual. This invaluable tool raises the interaction between bike and rider to a whole new level. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings. With the app, you have a wealth of ride information at your fingertips. Ive luckily have not had any issues. New component detected not associated to this eBike system. Let the battery rest for 2 hours and replace the charger with a new one. If the problem persists, contact your eBike dealer. Press J to jump to the feed. Some common electric bike errors are-. Charged for 6hours, light went white, took the bike out, did two pedal strokes, it started flashing pink again. EHZE*d[Q+{v`;Msw [o6m=o}z)K:1kh4h>MvvFUR&ctvNck6]5TLS|F}oWLcq)r1rF99,d;3"%p ]%p ]%p ]%p ]%kE^5xC'r1CN9s:t1C6lf0Cl1^ Allow the battery to heat up slowly in a warm place. Using the navigation or maps requires a $4 per year subscription. Thanks No, pedal-assisted electric bikes do not require you to hold a valid drivers licence, pay tax or take out insurance. If the hall sensor is loose or has silicone interferences blocking its connection from the controller to the motor core, then this error is likely to appear. Contact us for further assistance. It will show electric bike error code 3. Check if your battery has an on/off switch. Reduce the discharge speed or stop for a few minutes. I know exactly what the problem is and, more importantly, the fix. Restart the eBike System. Up top, weve highlighted via video how to use the bicycles major features. In each of these modes you can use a slider to set a value between 30% and 100% for each of the 3 available Assistance Levels. It is important to note that electric bike error codes may vary with different manufacturers. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. Swipe top to bottom to switch between battery watt-hours remain on the battery and the weather forecast. This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. All of which can only help to enhance your e-bike riding enjoyment. If so, ensure the switch is on. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. Press again (whilst it is flashing) to advance to the first assistance level (Green). Also, check if there is any silicon interference or corrosion damage. Ensure that the throttle is released and try again. For added simplicity, the battery level is displayed using a traffic light-style system, albeit with the addition of the colour white. The battery is too low to run comparing the e-bikes capacity. If you need advice on compatible belts please contact us. This wrong tendency will lead the throttle abnormality to break or damage. Each offers a set amount of torque as a percentage of the total amount per level. It happens when there is a wrong software installation for the line series (performance line) or the type of bike, e.g., speed/cruise, gearbox in the hub, or derailleur. In this case your accessory exceeds the specifications of our output. Have connections and connections checked. So I swapped wheels to check if the problem was the motor. This service is subscription-based and requires renewal annually. Check your battery voltage. I wonder if I drain the battery and try to charge again if it will fix itself . Had to take it back to Evans and they changed it for a new bike (after a two week wait and a second trip to the store). GAIN TECHNICAL SPECIFICATIONS GEOMETRY SIZE 1 - SEAT TUBE (C-T) 2 - TOP TUBE (EFF) 3 - HEAD TUBE 4 - CHAINSTAY 5 - BB HEIGHT 6 - BB DROP 7 - WHEELBASE 1016 1022 1037 1051 1067 8 - HEAD ANGLE. If heart rate goes up a ton, so too will assist Sensitivity adjusts how quickly bike increases or decreases assist according to heart rate. Also, the released dust particles from the brake levers can cause speed sensor error. Fatal Error. Turn by turn navigation and the available range displayed as an on-screen map should be some of the exciting new developments from MAHLE. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? If the problem persists, contact your eBike dealer. How long does it take to charge the battery? Simply contact us, quote the code, and we can check to see what this refers to and how we can resolve the issue. The sensors of the battery pack got damaged. It may cause a system failure or improper functioning. This can be saved post-ride in the app and uploaded to Strava. If on your bike (the top tube switch) you don't have a flashing pink on the level indicator?) Now the second bike had done the same thing after only one ride a few weeks ago. Please check the remote connector. We use cookies to ensure that we give you the best experience on our website. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Tried to restart the system, couldn't even let me do that. (435) 214-7287 The first time I ended up solving it by ridding it in this limp mode till the battery was down to 90% and when I plugged it in the error went away. H\n0E Update files are available for remote repair, please contact CSG warranty. Register using either your email address or Facebook account, at which point youll be let into the app. Throttle damaged or out of operation specifications. I have had a error code that shows itself on my ebikemotion app while riding. Replacing the controller may solve the issue. EBM Explained 50 pts. One of the key functions of the app for e-bikes is fault diagnosis. hb```b``c`e``9 l@1Oi"aKL"E?TWWYoPzznCV mNGE2yj I^q.:d5l!HJzY?35;f8\IX!1hLe+8'e? An optional range extender is also available which extends the available range by up to 70%. The MAHLE X35 employs a slimline Panasonic battery that is fully enclosed within the downtube and gives our bikes their stealth looks. Each setting offers between 30% and 100% of a set percentage of the total power output. So, before we go for the electric bike error codes here are some general tips to solve these common problems. With any error, the e-bike started flashing. That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. One of the most common questions we receive about our Ebikemotion-equipped bikes is what each color signifies in the IWOC ONE controller. This thing works wonderfully. Instead, a port located just above the bottom bracket provides easy access to charge the battery. 204. O7 error seems to refer to battery voltage, but we would greatly appreciate any suggestions or help from you or whomever we could reach out to. Swipe right to left to switch between speed and map display. <]/Prev 778070>> Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. Yes, by default each motor map is set to 100%. Let it cool down before using the bike again. The temperature sensor of the controller has been damaged or disconnected. We fully advise new bike owners to experiment with the settings for each level to find what works for them. You can buy the unit separately or replace it entirely in case of damage. Please contact your eBike Dealer to activate it. This issue leads to wear and tear. If you reached this page while searching for other errors, here are some links that might help: Restart the eBike System. If you use an incorrect battery, then it will go into the sleeping mode or not function accurately. How do you change between the Cycling Modes when you are riding and you dont have a phone? Also that Mode is invisible to you in that situation. Solution: Change your bike battery by calculating the necessary voltage (not more, nor less). Download the Ebikemotion app, available on the Apple App Store or Google Play Store. Yes, the battery is removable through the bottom bracket and the motor is also easy to replace. That voltage should match your battery. The 250W motor has a 40 Nm maximum torque output. Elizabeth Davis. For the full list of error, always consider the manufacturers manual guide. Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. Same issue for me. It worked fine in the 'good' bike which is good news. Where complex systems like BMS, electric controllers are involved, error codes are helpful to understand the issue. But, what was it about this particular system that made us choose it over the others? Even though getting error codes can be any riders nightmare, they are bound to appear anyway. It occurs due to the excessive current from the battery pack. Inspect the motor sensor and peddling sensor wires. Check that the charger is in good condition. Contact your eBike dealer. I then put it on charge for a few hours and when I took it for a ride today it kept flashing pink lights. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. thanks for checking out our blog post about the Orbea Gain. Solution: Perform a software update or reinstall the software to rectify the product line, reboot the system. Within 1 mm of the speed sensor and the smooth side of the magnet should be facing the speed sensor. If the problem persists, contact your eBike dealer. 0000002752 00000 n Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. If pressed again the unit will vibrate twice to warn you that maximum assistance has been reached. If the error is not solved, replace the battery. Select the Pulsometer option and follow the instructions. If not then maybe the button is defective. The new external battery kits to install on any bike that has the Ebikemotion X35 motor system. Your Inside Guide to the Ebikemotion Companion App, Shop Now and Save with Free Shipping in the US. Is this a faulty control box by chance. It then started charging so I left it for a few hours. Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. Because generally, error codes indicated that there is something wrong with the bike. Can you please help or put me in touch with someone? Charge the battery with the original Bosch charger based on the information given in the Bosch's instructions. Though this is not currently offered further development of the app will provide GPS navigation aids. If the problem persists, contact your eBike dealer. Error codes can differ according to different brands. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. To turn off power assistance, simply double press the button to cycle through the green, amber and red assistance levels and release the button once it flashes white. Once you connect your bike to the app you are able to select 1 of 3 cycling modes. Is the motor restricted to 15mph here in the US? Press Button B (bottom button) to decrease the assistance level to the next level down until no assistance is provided. Monday: Closed For instance, if it is a less challenging climb, you may not need maximum assistance. So for any one running into this problem I might have fixed the issue. Make sure the spoke magnet is in the right place, and its not twisted. trailer 0000003817 00000 n The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. This subscription is good for eight total maps, with a map totaling one complete state. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A local Orbea service centre to me updated the firmware, job done. Contact your eBike dealer. Can you please explain if I am missing something here? Basically, he is a businessman and research writer. You must log in or register to reply here. White: 75% of the battery or more remains. I used it all year without issue and then sometime during the winter months of feb until now it stopped working. I just got this too. Check the cable; try unplugging and replugging. E-Drive system: Mahle Motor Hub drive 40Nm . So, you can optimise your training programs and view route data after each and every ride. I can confirm the firmware update fixed this. Both low voltage and over voltage protection can cause an error. The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected. Saturday: 9am6pm This video goes over how to use the controller to get the most out of the bike. Connect the bicycle to the Dealer APP and check the battery temperature. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. 0000001285 00000 n 0 Insert the ANT+ dongle and all the cables and connectors inside the top tube to the seat area of the top tube. Ups the motor assist without needing to go into the settings, all based on your heart rate. The Ribble Hybrid AL e was selected for an Editor's Choice award in 2020. These kits are easy to install, you should only screw the battery holder to the frame, put the battery in and connect to the bike the same way the charger does. David is the owner and the main Author of this site Electricalwheel. Squeeze the two outer prong connectors on the battery mount inwards, making sure the battery has a solid connection with the mount. Kel Walker, Hi Alvin, It is worth noting that the app is only compatible with heart rate monitors that have Bluetooth 4.0 protocols. Not really sure what else to suggest here if there are no codes shown off. If the above tricks dont work for you have a look at the electric bike error codes below. Connect the bicycle to the Dealer APP and check the battery voltage. If error code remains, test with new motor core and controller error. You could lower the amount of assistance offered slightly. Left it unused for a few weeks, came to use it today and couldn't get past the link flashing light. Alvin - Contender Bicycles on January 04, 2022, Please note, comments must be approved before they are published, 989 East 900 South Belts can slip when there is too much friction or if the belt is over-tightened. Remember, if youre unable to rectify any error, always contact your authorized dealer rather than doing guess works with no fruitful outcome. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. At times this error can be linked to the internal controller or the motor. The X35 motor system is light, powerful yet extremely compact. Some use the electric assist as a training tool to become faster on their standard bike, while others use the electric assist to get out and have fun. Salt Lake City, UT 84105 Want a bike quick? He had engineering degrees in Bachelors and Masters. You'd be hard-pressed to know that they are e-bikes at all if you did not look VERY closely. Ensure none of the pins is bent and are all in line with the arrows. If the error remains, try a new controller after unplugging the brakes. If the IWOC button stays white only, my first instinct is to connect the bike to the Ebikemotion app. My bike is a hot system sold by Hotstream bikes through Amazon. Also make sure that the battery prongs line up properly. I found the meaning on this site: https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. Well, its not that difficult to check and troubleshoot your electric bike on your own if you know where to look and where to start from. Sunday: Closed. It will switch into an emergency mode or stop working completely. 'How to operate Ribble e-bikes' is a step by step guide to getting your new Ribble e-bike up and running. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. If you are new or planning for purchasing an electric bike, then this guide is for you. How do you then select an assistance level? A companion app is also available to download which displays such details on any smartphone. If you have previously registered with the older ebikemotion app you will still need to register. 0000002237 00000 n There are a few things to look over here. Codes d'erreur Bosch Le Bosch Performance CX est le moteur eMTB le plus utilis sur le march. Check connection or contact your authorized dealer. High voltage or incorrect battery use on the bike shows electric bike error code 7. Upon your first time using it, youll encounter a login screen. Continue charging. You will need to return under warranty to a dealer that has the required cable. Then check input voltage (P03) through your LCD Display parameters. I never got an email and I can create an account. Open up the motor map menu in the app settings and you can select 1 of 3 cycle modes. 0000007449 00000 n The eBike is outside of the permissible temperature range. Usually, errors occur when the sensor becomes unable to calibrate correctly. Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. It occurs when the controller gets to its maximum temperature level. Error code 10 indicates that hall sensor connector is not connected properly. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. They are offered in 3 different capabilities, 252Wh, 378Wh and 504Wh, increasing the . If I could do it on a network switch running internet traffic I can do it on an electric bike. It occurs when there is a connection problem between the internal controller and the display. Good Evening, Within this menu, there is also a very neat feature. Contact us for further assistance. For any error, your electric bike will flash a light indicator or display an error code. Did the same thing you suggested here and it's back to normal. Same as above but this time with the top tube mounted button.

How To Tighten On Cloud Speed Laces, Apartments For Rent In Marion, Il, Royal Protection Officer Salary, Valencia To Ucf Transfer Requirements, Christopher Overton Gibson, Articles E