viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Note that this is separate from any Tax viagogo is required to charge on its fees. Hombres G Concert Tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Which? We will also add Tax on our fees as applicable. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Waste Management Phoenix Open Ticket. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. This is so we can promote the sale of tickets and items that You list for sale. Mar 1, 2018. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. I was promised a refund because the tickets I bought were corrupt. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. If the event organiser is offering vouchers or tickets . status of any class action settlement claim. Viagogo will never pay you after you sold your tickets and you can never get back your money. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. We take no responsibility for such issues. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Wait for a StubHub representative to reach you. Which? That's not something you're likely to shake off. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. I have no ideal why a law suit has not come up sooner. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. To be a member of this Site, You must agree to accept the terms in this Agreement. says firm changed policy to deny refunds if tickets can be used in 2021. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. We may also first deduct any amount you owe us from any amount we owe you. 'It's been a bit of a headache and I don't know where I stand with anything.'. FanFair Alliance - Ever get the feeling you've been cheated? viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Romeo Santos Concert Tickets. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Add in you are not the original purchaser of the tickets. 'It's clear as night and day the 2020 event is cancelled.'. 2.18 Merchant Description. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. drug injury lawsuits and product liability lawsuits. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Note that Your payment may be withheld if you violate this clause. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Additional information can be found in our FAQs and on the ticket details pages. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. If this is also unsuccessful We will not offer a refund. . May 3, 2021 / 1:22 PM / AP. Are you still waiting on a ticket refund for an event canceled due to the pandemic? Paid 250 Euro VS the real cost of 100 euro. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Piggyback tickets may not be sold in the same listing. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . 6.9 Change or Suspension of Site. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. We endeavour to rearrange delivery with the customer or arrange a collection point. The court would need to determine which Class members would choose the voucher over a cash return as per the company. This company is a total scam. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Our guarantee does not affect Your statutory consumer rights under UK law. 6.1 No Warranty. 4. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. If You do not qualify, do not use the Services. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Red Hot Chili Peppers Concert Tickets. We will also add Tax on our fees as applicable. This article is published to give you an update regarding the class action filed against Viagogo. I bought tickets for Rammstein before the pandemic and they would not refund me. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. administrator or law firm. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. I must have sent countless emails and phone calls. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. The 33-year-old announced . They do not say they are going to charge such fees per a ticket . Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. If an event is moved and you cannot make the rearranged date, you should be entitled to . Answer (1 of 3): Viagogo runs prudent customer care operations. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Required fields are marked *. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 2.16 Claims under the viagogo Guarantee. Invalid tickets are defined as anything where buyers are refused entry. Can Australians join in? Arctic Monkeys Tickets. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. We cannot control the policy of third-party resellers.'. According to the consumer group Which?, Viagogo's terms and conditions say . In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). They did not admit to law breaching and refused to provide a refund. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. has found. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 6.4 Release. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 3.2 Other Information. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? All Rights Reserved. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Coronavirus outbreak: cancelled or postponed events - can I get my money back? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. How do I unsubscribe from your newsletter? This charge is in addition to the amount originally paid for the tickets. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. You may only use the Services if You can legally enter into and form binding contracts. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! After realising the scam and contacting them, they made it very clear that they will not refund or . I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. 3.4 Indemnity. If tickets are not consecutive, then the Seller must create a separate listing. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. We think businesses - especially those with substantial resources - should still provide refunds for events . Nelnet Servicing Data Leak Your Personal Information At Risk! StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced.

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